Support Analyst

Career Concept; Rotherham; Presencial; GBP 32.000 - 46.000; Jornada completa

Descripción de la vacante

Career Concept in the United Kingdom is seeking an IT Support Analyst & Infrastructure Engineer to deliver 1st and 2nd line desktop support, while overseeing infrastructure including O365, Entra ID, Active Directory, and Intune. You will handle networking of routers and connected devices and manage relationships with third-party suppliers.

The role offers growth through Azure DevOps (AZ 900+), SQL applications support, leadership of juniors, and leading projects with high business impact.

Formación

• Strong skills with O365 and Entra ID.
• Networking with Routers (e.g., Cisco) and TCP/IP services.
• Experience with Active Directory is beneficial but not essential.
• Able to manage third-party suppliers.
• Customer-focused and service-oriented.

Responsabilidades

• 1st & 2nd line desktop support.
• Infrastructure support and management with O365, Entra ID, Active Directory, Intune.
• Networking Routers and connected devices.
• Management of 3rd party suppliers.

Conocimientos

O365 Entra ID

Active Directory

Networking

Third-party management

Customer support

Azure DevOps

SQL basics

Herramientas

Cisco Routers

Descripción del empleo

IT Support Analyst & Infrastructure Engineer

1st & 2nd Line Support, Networking and management

Opportunity to join a UK company who are leaders in the travel sector.

Work includes:

• 1st & 2nd line desktop support
• Infrastructure support and management with O365, Entra ID, Active Directory, Intune
• Networking Routers and connected devices
• Management of 3rd party suppliers

Growth opportunities within the role include

• Azure DevOps (gain AZ 900 and upwards)
• Applications Support (Gain skills with SQL and more)
• Leadership of Junior
• Lead projects delivering high business impact

Skills and experience required:

• Strong skills with O365, Entra ID
• Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc
• Experience with Active Directory is beneficial but not essential
• Confidence to manage 3rd parties (e.g outsource support services)
• Customer Support friendly