Support Analyst

Miller Insurance Services LLP; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to join their team. This entry-level role involves supporting a diverse range of IT systems, ensuring optimal performance and availability for over 1200 users. You will work collaboratively with end users and IT teams, taking ownership of support requests and providing timely resolutions. With a competitive salary and a robust benefits package including a generous pension contribution and flexible leave options, this opportunity is perfect for someone who enjoys helping others and is eager to develop their IT skills in a supportive environment.

Benefits

10% pension contribution

25 days annual leave

Critical Illness cover

Enhanced parental leave

Qualifications

• Experience in first/second line IT support, assisting users in person and remotely.
• Strong knowledge of Windows OS and Microsoft Office 365 is essential.

Responsibilities

• Support, maintain, and improve IT systems for over 1200 users.
• Manage work requests efficiently and ensure timely resolutions.

Skills

IT support

Windows operating systems

Microsoft Office 365

Microsoft Teams

Active Directory

Microsoft Azure

Exchange

Intune

Teams telephony

Sharepoint

Windows servers

Education

AZ900 certification

Job description

Join our IT support team at Miller as we seek a dedicated and competent individual to support our IT services. This role will encompass the support, maintenance, improvement, and provisioning of a wide range of IT systems, working with both end users and other IT teams in a collaborative and supportive team environment with the aim of maximising performance, availability and system integrity.

We are looking for someone who enjoys helping people and can manage work requests efficiently, taking ownership of support calls and other tasks within your remit. Your role will be to ensure timely responses and resolutions, minimising adverse business impact for our 1200+ users in the UK and abroad.

You will ideally have:

1. Experience of working in a first/second line role, supporting end users face to face and remotely
2. A good knowledge of Windows operating systems
3. A good understanding of Microsoft Office 365 and Microsoft Teams
4. Exposure to Active Directory, Microsoft Azure, Exchange, Intune, Teams telephony and Sharepoint
5. Some experience of Windows servers
6. Qualifications such as AZ900 would be an advantage

On top of a competitive salary we offer a fantastic benefits package including:

1. 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%
2. Minimum of 25 days annual leave (with flexibility to buy more)
3. Critical Illness cover
4. Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Insurance