Desktop Support Analyst – 11001SJR

Proactive.IT Appointments Limited; Aldgate; On-site; GBP 30,000 - 37,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Engineer to join their dynamic Technology team in Aldgate. This role offers an exciting opportunity to provide Level 2 support in a fast-paced environment, ensuring seamless technology experiences for end-users. You will collaborate with international teams, troubleshoot both macOS and Windows systems, and manage essential network services. If you are a proactive communicator with a strong service-oriented mindset, this position is perfect for you to make a significant impact in a globally recognized organization.

Qualifications

• Strong experience in Level 2 Desktop Support; Level 3 exposure is advantageous.
• Proficient in Microsoft 365 administration and support.

Responsibilities

• Provide Level 2 support for desktop hardware and operating systems.
• Troubleshoot issues on both macOS and Windows platforms.
• Administer and support Microsoft 365 applications.

Skills

Level 2 Desktop Support

macOS Support

Windows Support

Active Directory

DNS

DHCP

Microsoft 365 Administration

Intune

ITIL Best Practices

Clear Communication

Tools

Microsoft 365

Intune

Freshworks

Job description

11001SJR
£30k – 37k per year

Desktop Support Engineer

5 days onsite

Our client, a globally recognised organisation with offices across multiple regions, is seeking an experienced Desktop Support Engineer to join their Technology team in their Aldgate office. This is an excellent opportunity to be part of a professional, fast-paced environment where technology plays a critical role in day-to-day operations.

As part of a high-performing IT function, you’ll deliver hands-on support for end-users, working with a broad range of systems and collaborating with colleagues around the world to maintain a seamless technology experience.

Role responsibilities:

• Provide Level 2 support for desktop hardware, operating systems, and standard business applications.

• Troubleshoot and resolve issues on both macOS and Windows platforms.

• Manage basic network services including DNS and DHCP.

• Administer and support Microsoft 365 (Outlook, Word, Excel, Teams, etc.).

• Maintain endpoint security and compliance using Microsoft Intune.

• Follow ITIL-aligned processes for incident, request, and change management.

• Log and track tickets using the service desk platform

• Collaborate with international IT teams to resolve escalations and deliver consistent service.

• Support users with clear communication and occasional user training where needed.

Skills required:

• Strong experience in a Level 2 Desktop Support role; Level 3 exposure is advantageous.

• Comfortable supporting both Mac and Windows environments.

• Solid understanding of Active Directory, including user and object management.

• Working knowledge of DNS, DHCP, and basic network troubleshooting.

• Proficient in Microsoft 365 administration and support.

• Experience with Intune, Freshworks, or similar tools.

• Familiarity with ITIL best practices.

• Clear communicator with a proactive, service-oriented mindset.

• Independent, adaptable, and effective in a team setting.

Desktop Support Engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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