Support Analyst

Tenth Revolution Group; Cambridge; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative and growing business in Cambridge is seeking a Support professional for a hybrid role. This position involves providing user support, data analytics, and process improvement. The ideal candidate will have strong Excel skills and experience in helpdesk or systems support. You'll collaborate with your team to ensure smooth business operations, while also leading project-based work. With a supportive environment and opportunities for growth, this role is perfect for someone who thrives in a fast-paced setting and is eager to make a difference.

Benefits

23 days holiday + bank holidays + birthday off

Life assurance

Health-related benefits

Cycle2Work scheme

Qualifications

• Experience in helpdesk or IT support roles is essential.
• Advanced Excel skills for data analysis and reporting.

Responsibilities

• Provide day-to-day user support for various software and systems.
• Investigate recurring issues and perform system checks for accuracy.

Skills

Helpdesk Support

Excel Data Analysis

Problem Solving

Organizational Skills

Communication Skills

Job description

I'm recruiting for a Support professional to join a join a growing business in Cambridge - it' a hybrid role, with 3 days per week in the office to collaborate with your team and the wider business.

You'll work as part of a business support team to provide day-to-day user support for various software and systems, ensuring that business operations run as efficiently as possible. This is a varied role, involving a mix of 1st line support, data analytics, process improvement, and general project-based work.

You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with use of Excel.

Beyond this, you'll get involved in more general project-based work such as process improvement projects, the roll-out of a new software or upgrade, and will have the opportunity to lead on these too.

If you're skilled in Excel, have helpdesk or system support experience, are a keen problem-solver and thrive in a fast-paced environment, this could be a great fit!

Requirements:

• Prior experience in a helpdesk, systems or IT support role
• Advanced Excel skills for data analysis
• Exceptional organizational skills
• Strong communication, stakeholder management and problem-solving skills

Benefits:

• Salary open to discussion based on experience
• 23 days holiday + bank holidays + birthday off + opportunity to purchase more
• Life assurance
• Health-related benefits
• Cycle2Work scheme
• And much more!

Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.

Tenth Revolution Group / Nigel Frank are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, and the London Power BI User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at (url removed)