IT Support Analyst - 6 Month Contract

Samsung Electronics UK; Cambridge; On-site; GBP 25,000 - 35,000; Part time

Job summary

An innovative research center in Cambridge is seeking a dedicated IT Support Analyst to join their dynamic team. This role focuses on providing essential front-line support within a cutting-edge AI environment. You'll be responsible for configuring systems, troubleshooting issues, and ensuring smooth IT operations. If you're passionate about technology and eager to contribute to impactful AI projects, this is the perfect opportunity for you. Join a forward-thinking organization that values collaboration and creativity, and help shape the future of human-centric AI solutions.

Qualifications

• Experience in troubleshooting Windows and Linux in a corporate environment.
• Basic knowledge of Active Directory and network protocols.

Responsibilities

• Provide front-line technical support to an AI research lab.
• Setup and configure Windows laptops and manage IT assets.

Skills

Windows OS

Linux OS

Symantec Antivirus

PC installation and setup

Troubleshooting Windows

Active Directory

TCP/IP

DHCP

DNS

Firewall understanding

Proxy understanding

Linux sysadmin

Bash scripting

ITIL principles

Machine Learning interest

Education

Background in Computer Science

Tools

Service Desk Portal

Confluence

Job description

Position Summary

Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting "Human-Centric AI" to enrich people's lives using AI technologies.

To help power Samsung Corporate programmes in AI, SAIC in Cambridge is building teams with diverse skills in research, engineering, and design. It collaborates closely with universities to meet the research ambitions of both the universities and Samsung.

Human & Machine can collaboratively create solutions to better our world. If you share this vision and want to be part of this movement, please read on.

Purpose of the IT Support Analyst

SAIC urgently requires a 1st level IT Support Analyst to provide front-line technical support to a growing AI research lab.

Role and Responsibilities

Key responsibilities for IT Support Analyst:

• Setup and configure Windows laptops
• Proxy troubleshooting and rule management (GUI)
• Troubleshooting Windows, Outlook, etc.
• Conduct induction sessions for new starters
• Asset management via Service Desk Portal
• Use IT Helpdesk platform to log or respond to incidents/requests
• Account creation and management
• Manage Samsung Security Tools (NASCA, ESCORT)
• Write How-To articles for FAQs on Confluence
• Provide one-to-one assistance as needed
• Proactively investigate incidents on affected systems
• Investigate root causes of incidents and update users
• Coordinate with the IT Engineer for testing system changes
• Ensure IT stock availability to support Centre requirements

Skills and Qualifications

Skills and experience required:

Essential:

• Windows OS / Linux OS
• Symantec Antivirus
• PC installation and setup
• Troubleshooting Windows and Linux in a corporate environment
• Active Directory (Basic)
• TCP/IP, DHCP, DNS
• Firewall understanding
• Proxy understanding

Desirable:

• Linux sysadmin
• Bash scripting
• ITIL principles
• Background in Computer Science
• Experience or interest in Machine Learning environments

Samsung maintains a strict policy on trade secrets. Applicants must not disclose any trade secrets of previous employers during the application process.

Contract Type: 6-month contract via agency (inside IR35)

Part-time: 17.50 hours per week

Location: Station Road, Cambridge

For privacy policy details, please visit Samsung membership at: https://account.samsung.com/membership/policy/privacy. If you are an EEA resident, see: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html.