Supply Chain Supervisor - Lead Customer Service & ERP

Baxter; London Borough of Croydon; On-site; GBP 45,000 - 60,000; Full time

Job summary

Baxter in London is seeking a Supply Chain Supervisor to lead our Customer Service and Order Entry functions, ensuring exceptional service while supporting ERP transformations and data-driven improvements. You will drive change, develop high-performing teams, and partner with cross-functional groups to secure reliable supply.

If you have a strong background in supply chain leadership, ERP projects, and a passion for process optimization, we want to hear from you.

Qualifications

• Experience leading supply chain or customer service teams.
• Experience with ERP systems and system implementations.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead Customer Service and Order Entry teams to deliver excellent service and operational performance.
• Manage customer orders, enquiries, escalations, and service requirements with accuracy and responsiveness.
• Drive continuous improvement initiatives to increase efficiency, service levels, and team effectiveness.
• Support ERP system developments and help embed new processes and ways of working.
• Identify opportunities to utilise AI and automation to improve workflows, reporting, and customer experience.
• Collaborate with Production, Planning, Procurement, Warehouse, Quality, and Commercial teams to ensure continuity of supply.
• Monitor and improve key supply chain performance metrics.
• Manage inventory and stock control activities, ensuring robust stock management and inventory accuracy.
• Use data and insights to support operational decision-making and drive performance improvements.
• Lead projects that enhance supply chain performance, customer satisfaction, and business results.

Skills

Leadership

Customer Service

ERP Systems

Data-Driven Decision Making

Process Improvement

AI & Automation awareness

Tools

ERP systems

Power BI

Job description

Baxter in London is seeking a Supply Chain Supervisor to lead our Customer Service and Order Entry functions, ensuring exceptional service while supporting ERP transformations and data-driven improvements. You will drive change, develop high-performing teams, and partner with cross-functional groups to secure reliable supply.

If you have a strong background in supply chain leadership, ERP projects, and a passion for process optimization, we want to hear from you.