Supply Chain Supervisor — AI-Driven ERP & Service Leadership

Zvh; London Borough of Croydon; On-site; GBP 42,000 - 62,000; Full time

Job summary

Baxter in London is seeking a Supply Chain Supervisor to lead Customer Service and Order Entry, delivering excellent service while guiding ERP implementation and process improvements. You will drive AI-enabled workflows and collaborate with Production, Planning, Procurement, and Warehouse teams to boost efficiency and customer satisfaction.

If you are a proven people leader with a strong supply chain background and a passion for continuous improvement, this role offers a meaningful impact on

Qualifications

• Experience leading teams in supply chain, customer service, logistics, planning or manufacturing operations.
• Strong customer service background with focus on outcomes.
• Experience with ERP implementations or transformations.

Responsibilities

• Lead and develop Customer Service and Order Entry teams to deliver excellent service and operational performance.
• Manage customer orders, enquiries, escalations, and service requirements with a focus on accuracy and responsiveness.
• Drive continuous improvement initiatives to increase efficiency, service levels, and team effectiveness.
• Support ERP system developments and help embed new processes and ways of working.
• Identify opportunities to utilise AI and automation to improve workflows, reporting, and customer experience.
• Collaborate with Production, Planning, Procurement, Warehouse, Quality and Commercial teams to ensure continuity of supply.
• Monitor and improve key supply chain performance metrics.
• Manage inventory and stock control activities with robust stock management and accuracy.
• Use data and insights to support operational decision-making and drive performance improvements.
• Lead projects that enhance supply chain performance, customer satisfaction, and business results.

Skills

Leadership experience

Customer service focus

ERP systems

Data-driven decision making

Change management

Inventory management

Stakeholder management

Continuous improvement

Tools

Power BI

Job description

Baxter in London is seeking a Supply Chain Supervisor to lead Customer Service and Order Entry, delivering excellent service while guiding ERP implementation and process improvements. You will drive AI-enabled workflows and collaborate with Production, Planning, Procurement, and Warehouse teams to boost efficiency and customer satisfaction.

If you are a proven people leader with a strong supply chain background and a passion for continuous improvement, this role offers a meaningful impact on