Supply Chain Supervisor — AI, ERP & Process Improvement

Baxter International Inc.; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Baxter International Inc. is seeking a Supply Chain Supervisor in the UK to lead our Customer Service and Order Entry teams. You will drive service excellence, manage inquiries and escalations, and support ERP transformation while pushing for data-driven improvements and AI-enabled workflows.

This role requires strong leadership, collaboration with cross-functional teams, and a track record of improving inventory control and performance metrics in a regulated manufacturing context.

Qualifications

• Leadership or management experience within Supply Chain or related areas.
• Strong customer service background with a focus on outcomes.
• Experience with ERP systems and transformation projects.
• Proven ability to lead teams through change and improvement.
• Experience managing inventory and stock control processes.
• Strong communication and stakeholder management skills.
• Proactive and solutions-focused approach to problems.
• Experience using data to drive operational performance.

Responsibilities

• Leading and developing Customer Service and Order Entry teams to deliver service and performance.
• Managing customer orders, enquiries, escalations, and service requirements with accuracy.
• Driving continuous improvement initiatives to increase efficiency and service levels.
• Supporting ERP system developments and embedding new processes.
• Identifying opportunities to utilise AI and automation to improve workflows.
• Collaborating with Production, Planning, Procurement, Warehouse, Quality, and Commercial teams.
• Monitoring and improving key supply chain performance metrics.
• Managing inventory and stock control activities with robust accuracy.
• Using data and insights to support operational decision-making.
• Leading projects that enhance supply chain performance and business results.

Skills

People leadership

Stakeholder management

Change management

Customer service orientation

Data-driven decision making

Tools

Power BI

ERP systems

Data analysis tools

Job description

Baxter International Inc. is seeking a Supply Chain Supervisor in the UK to lead our Customer Service and Order Entry teams. You will drive service excellence, manage inquiries and escalations, and support ERP transformation while pushing for data-driven improvements and AI-enabled workflows.

This role requires strong leadership, collaboration with cross-functional teams, and a track record of improving inventory control and performance metrics in a regulated manufacturing context.