Supply Chain Supervisor: Lead Change & AI-Driven Ops

Baxter International Inc.; London Borough of Croydon; Vor Ort; GBP 42.000 - 58.000; Vollzeit

Zusammenfassung

Baxter International Inc. is seeking a Supply Chain Supervisor to lead our Customer Service and Order Entry teams, driving service excellence while supporting ERP transformation and the adoption of AI across the supply chain.

This role combines strong operational leadership with a focus on customer outcomes, continuous improvement, and data-driven decision making to enhance overall performance.

Qualifikationen

• Previous leadership or management experience within Supply Chain, Customer Service, Logistics, Planning, Manufacturing Operations, or a similar environment.
• A strong customer service background with a passion for delivering excellent customer outcomes.
• Experience working with ERP systems and supporting system implementation or transformation projects.
• Proven ability to lead teams through change and drive process improvement initiatives.
• Experience managing inventory, stock control, and inventory accuracy processes.
• Strong communication and stakeholder management skills.
• A proactive and solutions-focused approach to problem solving.
• Experience using data to drive operational performance and decision making.

Aufgaben

• Lead and develop Customer Service and Order Entry teams to deliver excellent service and operational performance.
• Manage customer orders, enquiries, escalations, and service requirements with a focus on accuracy and responsiveness.
• Drive continuous improvement initiatives to increase efficiency, service levels, and team effectiveness.
• Support ERP system developments and help embed new processes and ways of working.
• Identify opportunities to utilise AI and automation to improve workflows, reporting, and customer experience.
• Collaborate with Production, Planning, Procurement, Warehouse, Quality, and Commercial teams to ensure continuity of supply.
• Monitor and improve key supply chain performance metrics.
• Manage inventory and stock control activities, ensuring robust stock management and inventory accuracy.
• Use data and insights to support operational decision-making and drive performance improvements.
• Lead projects that enhance supply chain performance, customer satisfaction, and business results.

Kenntnisse

Leadership

Customer service focus

Data-driven decision making

Communication

Tools

ERP systems

Power BI

Jobbeschreibung

Baxter International Inc. is seeking a Supply Chain Supervisor to lead our Customer Service and Order Entry teams, driving service excellence while supporting ERP transformation and the adoption of AI across the supply chain.

This role combines strong operational leadership with a focus on customer outcomes, continuous improvement, and data-driven decision making to enhance overall performance.