Supplies Coordinator

Confidential; Greater London; Sur place; GBP 17 000 - 23 000; Plein temps

Résumé du poste

Confidential in Elstree is seeking a Supplies Co-ordinator to support the smooth delivery of services, ensuring clients have the supplies they need exactly when they need them. This role contributes to reliable service and robust patient care in a fast-paced environment.

Key duties include coordinating supplies, handling queries, processing orders, tracking deliveries (including international), and supporting warehouse activities to ensure on-time delivery and accurate client billing.

Qualifications

• Experience in supplies, logistics, customer service or coordination role.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with strong written and verbal English.
• Ability to prioritise workloads and manage multiple tasks.
• Comfortable in a fast-paced environment and respond to urgent requests.
• Strong problem-solving and proactive customer service.
• Team player with stakeholder relationship skills.
• Proficient with Microsoft Office and computer-based systems.
• Professional and reliable with commitment to excellent customer experience.

Responsabilités

• Coordinate supplies for the business.
• Act as the first point of contact for supply queries via phone and email.
• Process client orders using online ordering systems.
• Use internal ticketing systems to assign, coordinate and complete jobs.
• Track deliveries from drivers and third-party couriers, including international shipments.
• Expedite urgent orders and work with warehouse teams to ensure on-time delivery.
• Support warehouse with returns and resolve supply-related complaints.
• Maintain and update supply management systems for accurate client billing.
• Work with Sales & Service teams, Contract Managers and Account Managers to resolve issues.
• Liaise with regional laboratories, suppliers and colleagues across the business.
• Escalate serious issues to management when required.
• Produce daily, weekly and monthly reports for stakeholders.
• Contribute to continuous service improvement through communication and problem-solving.

Connaissances

Experience in supplies, logistics, or

Outils

Microsoft Office

Description du poste

Supplies Co-ordinator, Elstree WD6, £14.42 ph

We re looking for a Supplies Co-ordinator to support the smooth delivery of services, ensuring clients have the supplies they need, exactly when they need them. In this vital role, you ll help keep healthcare services running efficiently by coordinating orders, tracking deliveries, and resolving supply issues. By reducing downtime and ensuring customers receive a reliable service, you ll contribute to a robust operation that ultimately supports exceptional patient care.

What You ll Be Doing

• Coordinate supplies for the business
• Act as the first point of contact for all supply-related queries via phone and email
• Process client orders using online ordering systems
• Use internal ticketing systems to assign, coordinate and complete jobs
• Track deliveries from internal distribution drivers and third-party courier companies, including international shipments
• Expedite urgent orders and work with warehouse teams to ensure supplies are delivered in full and on time
• Support the warehouse team with returns and investigate and resolve supply-related complaints
• Maintain and update supply management systems to ensure accurate client billing
• Work closely with Sales & Service teams, Contract Managers and Account Managers to resolve customer issues
• Liaise with regional laboratories, suppliers and colleagues across the wider business
• Escalate serious issues or complaints to management when required
• Produce daily, weekly and monthly reports for stakeholders
• Contribute to continuous service improvement through effective communication and problem-solving

What We re Looking For

• Experience in a supplies, logistics, customer service or coordination role
• Strong organisational skills with excellent attention to detail
• Confident communicator with strong written and verbal English skills
• Ability to prioritise workloads and manage multiple tasks effectively
• Comfortable working in a fast-paced environment and responding to urgent requests
• Strong problem-solving skills with a proactive approach to customer service
• A team player who can build positive relationships with internal and external stakeholders
• Competent with Microsoft Office and computer-based systems
• Professional, reliable and committed to delivering an exceptional customer experience

This is your chance to be part of a service that directly supports clinical teams and improves patient experience. If you thrive in a fast-paced environment, enjoy problem-solving, and want a role with real purpose, this temporary job is for you.