Supplier Onboarding & Support Advisor

Hellios Information; Oxford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working (2 days office, 3 days

25 days holiday per annum

Contributory pension scheme

Paid compassionate leave

Free car parking

Flexi Friday scheme

Refer a Friend scheme

Varied programme of social events

Job summary

Hellios Information is seeking a Customer Support Advisor for our Supplier Support team in Oxford. You will engage with suppliers during their registration journey, including outbound calls to explain benefits and assist with registrations and renewals.

You’ll log interactions in our CRM and deliver first-line support for enquiries and payments, while working toward personal targets in a hybrid office/remote setup.

Qualifications

• Education to degree level (or equivalent)
• Experience in a customer-facing, sales, account management or customer service environment
• Working knowledge of data management and data analysis
• Proven track record of meeting deadlines and targets
• Experience with inbound and high-volume outbound telephone contact

Responsibilities

• Build rapport and strong relationships with customers during onboarding
• Make outbound calls to explain benefits and support registration/renewals
• Log and maintain records of customer contact and outcomes in CRM
• Handle customer questions and objections with a consultative approach
• Follow up with customers to maximise engagement and retention
• Provide accurate information on online questionnaires and processes
• Act as first line support for IT and procedural issues
• Discuss subscription payments with new or renewing customers
• Contribute to team meetings to support improvements
• Work towards and exceed personal call/activity targets
• Collaborate with wider Operations team to achieve KPIs and processes

Skills

Customer-facing

Data analysis

Deadline-driven

Inbound/outbound calls

Attention to detail

Telesales experience

Education

Degree level (or equivalent)

Tools

Excel

MS Office

Job description

Hellios Information is seeking a Customer Support Advisor for our Supplier Support team in Oxford. You will engage with suppliers during their registration journey, including outbound calls to explain benefits and assist with registrations and renewals.

You’ll log interactions in our CRM and deliver first-line support for enquiries and payments, while working toward personal targets in a hybrid office/remote setup.