Supervisor - The Crystal Palace, Bath

Fuller's; Bath; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discount on food & drink 25%+

Weekly tips paid

Hotel stay discounts

Healthcare cash plan

Wagestream access

Job summary

Fuller’s Crystal Palace in Bath seeks a Supervisor to lead front-of-house teams and ensure an outstanding guest experience. You will mentor staff, manage service flow, and uphold standards during busy periods, with a focus on teamwork and guest satisfaction.

We value hands-on leaders who communicate well and take pride in delivering memorable dining experiences backed by Fuller’s perks and career growth opportunities.

Qualifications

• Must inspire and maintain high team morale.
• Must ensure guests enjoy a warm, attentive service.
• Excellent communication with team and guests is essential.
• Able to train and guide new team members effectively.
• Passion for fresh food, great wines and engaging service.

Responsibilities

• Support and supervise front-of-house operations.
• Assist in training and guiding new team members.
• Maintain high standards of guest service and atmosphere.

Skills

Team leadership

Guest satisfaction

Communication

Training & coaching

Food & wine passion

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Crystal Palace is a bustling, traditional pub in Bath, frequented during the day by a large majority of tourists. Service style here varies from full table service to informal bar service, but it's always busy - with warmer months bringing added crowds thanks to the spacious garden.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.