Supervisor, Swilcan Loft

Old Course Hotel; St Andrews; On-site; GBP 29,176 - 30,000; Full time

Benefits offered by this job

Free meals and refreshments

Exclusive resort discounts

Free access to fitness facilities

Job summary

The Old Course Hotel in St Andrews is looking for an experienced Food and Beverage Supervisor to join our award-winning team at the Swilcan Loft Restaurant. In this role, you will ensure exceptional customer service in line with our 5-star standards, coordinate service activities, and support the management team. This is a permanent full-time position with a competitive salary of £29,176.19 per annum plus TRONC.

As a key member of our team, you will have access to great benefits, including free meals, wellness support, and exclusive resort discounts.

Qualifications

• Previous experience as a Bar or Restaurant Supervisor or in a similar role.
• Ability to work in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Deliver exceptional customer service to all guests in line with AA 5-star standards.
• Greet customers and process orders by telephone.
• Ensure cleanliness of the outlet before, during, and after service.

Skills

Leadership and team management

Exceptional customer service

Knowledge of beverages and bar operations

Education

WSET level 1 (preferred)

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red Star, award‑winning resort centred around active wellbeing and indulgent good times. Part of the Kohler Company, the Old Course Hotel is a privately owned resort that prides itself on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward‑thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of training opportunities and routes to progress from within, allowing you to reach your full potential while being supported by our committed leadership team.

We love celebrating our associate’s success through employee reward recognition schemes, including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free on‑site car parking, meals while on duty, 24/7 access to our employee assistance programme and free fitness access. Our benefits also include superb discounts in our restaurants, shops, spa and room rates, giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer.

About The Role

Our award‑winning Food and Beverage team is at the hub of our business, and we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74‑cover restaurant with floor‑to‑ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge.

The successful candidate will support our Food and Beverage Management Team. This role is responsible for coordinating activities during service and providing assistance to the team, helping deliver our established service standards to create magical memories for our guests.

Responsibilities

• Deliver exceptional customer service to all guests in line with AA 5‑star standards.
• Greet customers, process orders by telephone and ensure all orders are delivered following IQA standards.
• Ensure the cleanliness of the outlet and still room areas before, during and after service and that they are in accordance with the hotel’s standards of practice.
• Maintain guest history and ensure this information is passed on to all team members where necessary.
• Have a full understanding of the composition of all dishes on the menu, as per specifications.
• Ensure stock and linen levels always meet business requirements – highlighting any concerns where appropriate.
• Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and other standards.
• Attend regular departmental training sessions, pre‑service meetings and operational meetings.
• Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness and disciplinary procedures.

Qualifications

• Previous experience as a Bar or Restaurant Supervisor or in a similar role.
• Strong leadership and team management skills.
• Excellent knowledge of beverages and bar operations.
• Ability to work in a fast‑paced environment.
• Exceptional customer service and communication skills.
• WSET level 1 (preferred).

Hours

Permanent Full Time, 40hrs

Salary

£29,176.19 per annum + TRONC (Subject to increase in March 2026)

Why You’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort, including award‑winning restaurants, luxury room stays and the Pro Shop.
• Kohler Group Benefits – Unlock even more savings across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on‑site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20‑metre pool, sauna and hot tub.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded – Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.