In Room Dining Supervisor - (req71996)

Sterling Kohler; St Andrews; On-site; GBP 27,177 - 33,217; Full time

Benefits offered by this job

Free meals and refreshments

Generous discounts across the resort

Free access to Kohler Waters Fitness Centre

Complimentary mortgage consultations

Cycle2Work programme

Wellbeing support through Employee Assistance Programme

Job summary

Sterling Kohler is seeking a Supervisor for their In-Room Dining team at The Old Course Hotel in St Andrews. This role requires at least 1 year of supervisory experience in a similar environment and a focus on providing excellent customer service.

The successful candidate will oversee daily operations, support team members, and ensure high standards of service. The position offers a competitive salary of £30,197.35 plus tronc, along with comprehensive benefits including free meals, discounts, and wellness programs.

Qualifications

• At least 1 year experience in a supervisory role within a similar environment.
• Operational knowledge of ordering and stock rotation.
• Good knowledge about food and safety laws and best practices.

Responsibilities

• Oversee day-to-day operations, including opening/closing procedures.
• Ensure service rituals, grooming standards, and guest interactions align with brand guidelines.
• Assist the Manager with sales tracking, reporting, and cost control.

Skills

Supervisory experience

Customer service

Food safety knowledge

Good communication

Self-motivated

Job description

All applicants must already have the full right to work in the UK, no sponsorship will be provided for this position.

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love? All benefits subject to availability.

About the Role

We are looking for a Supervisor to join our In-Room Dining team at The Old Course Hotel. The In Room Dining team strives to provide great food and high levels of service to our guests who choose to dine in their room. As Supervisor, you will support your team to deliver fast, friendly and reliable service by leading from the front, coaching your team and helping to create a positive and inclusive workplace.

This role is ideal for someone with recent supervisory experience in hospitality, or a strong fine dining background who is ready to take the next step into a supervisory position.

In this role you will:

• Oversee day-to-day operations, including opening/closing procedures
• Prepare the amenity list for the guests arriving that day
• Ensure POS accuracy and cash handling procedures are followed
• Assist the Manager with sales tracking, reporting, and cost control
• Maintain exceptional cleanliness throughout the service.
• Ensure service rituals, grooming standards and guest interactions consistently align with brand guidelines
• Supervise team members during shifts, ensuring roles are clearly executed
• Assist with onboarding and on-the-job coaching of new team members to ensure service standards are met

To be successful in this role you will have the following qualities and experience:

• At least 1 years experience in a supervidsory role form front line teams within a similar environment.
• Operational knowledge of ordering and stock rotation
• Good communication skills with a focus on great Customer Service
• Good knowledge about food and safety laws and best practices
• Ability to work under pressure whilst maintaining a positive attitude
• Take pride in personal appearance and hygiene, great grooming
• Self-motivated and able to use own initiative

Hours

Permanent Full Time, 40hrs over 5 days

Salary

£30,197.35 + tronc

Why You’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.