Manager - Hams Hame

Old Course Hotel; St Andrews; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Free meals and refreshments

Staff discounts across resort

Kohler Group Benefits

Fitness centre access

Mortgage information and planning

Job summary

Old Course Hotel in St Andrews seeks a passionate Manager to lead Ham’s Hame Pub & Grill, a characterful venue beneath Hamilton Grand. You will own day-to-day operations, delivering exceptional food, drink and service in a relaxed yet refined setting.

As Manager, you will lead and support your team, maintain high standards, drive revenue, manage costs, and ensure memorable guest experiences within the Old Course Hotel environment.

Qualifications

• Proven experience supervising teams in a restaurant setting.
• Strong ability to motivate and develop associates.
• Familiarity with food safety regulations and service standards.

Responsibilities

• Oversee daily operations of Hams Hame, including opening/closing, stock, and staff.
• Maintain standards and operating procedures to ensure excellence.
• Control costs while delivering high-quality service and guest satisfaction.
• Coach and develop direct reports and manage guest interactions.
• Forecast staffing needs and manage performance appraisals.

Skills

Team management

Staff motivation

Communication

Food safety knowledge

Operational excellence

Cost awareness

Education

Restaurant supervisory experience

Tools

Food & Beverage systems

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

• All benefits subject to availability

About The Role

We are seeking a passionate and driven Manager to lead Ham’s Hame Pub & Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment.

Nestled beneath the iconic Hamilton Grand, next to the 18th hole of the worlds most famous golf course, Ham’s Hame offers outstanding Scottish cuisine in an informal setting.

As Manager, you will oversee the day-to-day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel. You will lead, inspire and support your team, creating a positive, high-performing culture while being a visible presence on the floor during service.

With a strong commercial focus, you will drive revenue, manage costs, and maintain operational excellence across staffing, stock control and service delivery. Working closely with the Food & Beverage leadership team, you will play a key role in creating memorable guest experiences and ensuring Ham’s Hame continues to thrive.

In this role you will

• Oversee the daily operations of Hams Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries.
• Maintaining standards and operating procedures
• Ensuring all service and bar processes are followed, taking every effort to control costs
• Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests
• Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty
• Forecasting for staffing requirements, ensuring staff volumes are adequate
• Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives
• Drive the success of our Food and Beverage Team through identifying continuous improvement areas

To be successful in this role you will have the following qualifications and experience

• Proven experience in supervising teams within a restaurant environment.
• Excellent team management skills with the ability to motivate associates effectively.
• Familiarity with food safety regulations and culinary practices related to beverage service.
• Exceptional communication skills, both verbal and written, with a focus on customer interaction.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• A proactive approach to problem-solving with strong organisational skills.

If you are passionate about hospitality and have the skills necessary to lead a successful bar operation, we would love to hear from you. Join our team and help us create memorable experiences for our guests!

Hours

Full time, 40 hours over 5 days

Salary

Up to £40,000 per annum

Why You’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.