Supervisor Plus — Multi-Dept Leader (Flexible Hours)

Butlin's; Felpham; On-site; GBP 23,000 - 31,000; Full time

Job summary

Butlin's is recruiting a Supervisor Plus to lead a front-line team within Accommodation and one specialism across bars, restaurants, splash, or sports & activities. You’ll coach staff, drive guest satisfaction, and ensure audits and guest feedback translate into real improvements.

This role blends hands-on leadership with cross‑department collaboration, offering variety, development opportunities, and a prominent role in shaping guest experiences at a flagship resort.

Qualifications

• Proven leadership and coaching experience in fast-paced environments.
• Comfortable managing audits, observations, and guest feedback.
• Strong communication skills with guests and colleagues.

Responsibilities

• Lead from the front, keep the team focused and in the right place.
• Coach the team to hit targets and deliver five-star guest service.
• Own audits and drive practical improvements across departments.
• Ensure guests find what they need and maintain brand standards.
• Foster cross‑team collaboration across resort and central support.

Skills

Leadership

Coaching

Guest service

Communication

Adaptability

Sales upselling

Team management

Job description

Butlin's is recruiting a Supervisor Plus to lead a front-line team within Accommodation and one specialism across bars, restaurants, splash, or sports & activities. You’ll coach staff, drive guest satisfaction, and ensure audits and guest feedback translate into real improvements.

This role blends hands-on leadership with cross‑department collaboration, offering variety, development opportunities, and a prominent role in shaping guest experiences at a flagship resort.