Supervisor Plus

Butlin's; Crawley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Butlin's in the United Kingdom is creating a brand-new Supervisor Plus role across accommodation with a choice of specialism. You’ll lead from the front, coach your team on delivering five-star guest experiences, hit targets on add-ons and guest satisfaction, and own audits in accommodation and other areas.

This hands-on role is visible, trusted to solve problems on the spot, and offers progression across departments.

Qualifications

• Leadership with coaching and development focus.
• Attention to detail for audits and observations.
• Strong guest-facing experience and problem-solving on the spot.
• Commercial mindset with upselling and promotions.
• Flexible across multi-skilled teams and locations.
• Excellent communication from team to seniors to guests.
• Adaptability under pressure across priorities.

Responsibilities

• Lead from the front to keep the team focused and in the right place.
• Coach the team to hit add-on sales and guest experience targets.
• Own CAFF and other audits in accommodation and supporting departments.
• Ensure guests find what they need and respond to feedback.
• Monitor guest feedback and translate it into action for improvement.
• Model Butlin's Values and Leadership Behaviours daily.
• Bridge plans to delivery with clear, consistent communication across resort and central teams.
• Support onboarding and development through PDPs and progression.
• Turn audits and observations into practical improvements.
• Be active on the action floor where issues arise and drive performance.

Skills

Leadership

Coaching

Guest service

Sales skills

Communication

Audits

Flexibility

Job description

A brand-new role. A brand-new challenge.

This is a genuinely new position at Butlin's – and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.

You'll be hands-on, visible, and trusted to make things happen – coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.

Reporting to:

• Manager

Core base:

• Accommodation (Mondays and Fridays, our busiest changeover days)

Plus:

• Flexible time across departments the rest of the week, wherever the action needs you most

What you'll be doing

• Leading from the front – keeping your team focused, motivated, and in the right place at the right time
• Coaching the team to hit key targets, from add-on sales to guest experience scores
• Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
• Making sure guests always find what they need, when they need it
• Keeping an eye on NPS and guest feedback, and turning it into real action
• Championing the Butlin's Values and Leadership Behaviours every day
• Being the voice that connects Manager plans to team delivery – clearly, consistently, brilliantly
• Building strong relationships across your resort, other resorts, and central support teams
• Supporting your people through their whole journey with us – onboarding, development, PDPs, and more
• Turning every audit and observation into practical, visible improvement
• This is a role for someone who loves being where the action is – solving problems before they become issues, and bringing out the best in the people around them.

Choose your specialism

Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas:

Supervisor Plus – Buffets: Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five‑star hospitality on every shift.

Supervisor Plus – Bars & Shops: Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard – while having fun doing it.

Supervisor Plus – Restaurants & QSRs: Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.

Supervisor Plus – Splash: Take the lead in one of our most safety-critical, high‑energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.

Supervisor Plus – Sports & Activities: Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch‑side, court‑side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day.

KPIs

• Audits completed in accommodation & other departments
• Team training compliance across departments
• Health, Safety & Compliance Audits
• Guest NPS & Feedback
• Improved ENPS
• Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver
• Right People, Right Place, Right Time in all key areas

About You

You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback – good or bad – into real improvement. You'll bring:

• Leadership that gets results – you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour
• A sharp eye for detail – confident supporting audits and observation-based checks, and turning what you find into action
• Genuine guest-facing experience – comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution
• A commercial mindset – a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives
• Flexibility and range – experience working across a multi-skilled team, moving to where guest demand needs you most
• Brilliant communication – able to connect with people at every level, from your team to senior managers to guests
• Adaptability under pressure – comfortable juggling multiple priorities and quick to adjust when things change

If you're going for Splash

• An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification
• Previous experience working in a swimming pool environment
• Strong knowledge of pool safety

If you're going for Sports & Activities

• Experience working in a sports, leisure, or activity environment

Why this role?

• A brand-new opportunity – help define what great looks like in this role
• Variety, every week – no two days the same, across accommodation and your chosen specialism
• Real influence – your coaching and decisions directly shape the guest experience
• Room to grow – develop your leadership skills across multiple departments and disciplines

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!