Experience and Entertainment Supervisor | Regent Street

Hamleys; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hamleys in London is looking for a proactive supervisor to lead the Experience and Entertainment Team, delivering daily in-store theatre and bookable events. You will support scheduling, coordinate with the marketing plan, and ensure outstanding customer experiences across events and parties.

The role requires strong communication, team leadership, and IT literacy, with an ability to manage costs and uphold health and safety standards while maintaining costumes and show spaces.

Qualifications

• At least 3 years in an Entertainment environment with experience supervising a team.
• Excellent communication skills both written and verbal.
• IT literate.

Responsibilities

• Supervise and coordinate the Experience and Entertainment Team rota and daily deployment.
• Perform in-store shows and activations to a high standard.
• Coordinate and deliver customer parties and corporate events with excellent communication.
• Develop in-store experience with detailed event plans and briefs.
• Oversee Christmas Grotto and other external events as required.
• Support cost control and budget adherence.
• General administration: respond to party bookings, process payments, create party plans, update trackers, use templates.
• Maintain costumes and housekeeping of experience/entertainment areas; manage cleaning schedules.
• Provide a safe environment with high health and safety standards.

Skills

Entertainment management

Team supervision

Communication skills

IT literacy

Independent worker

Team player

Job description

To supervise and coordinate Hamleys store Experience and Entertainment team with responsibility for delivering bookable events and the Hamleys ‘experience’ through in store theatre on a daily basis.

Role and Responsibilities:

• To support the Manager in the organisation of the Experience and Entertainment Team rota/schedule and daily deployment, working closely with the team to fulfil the marketing plan, bookable and store events.
• To perform the in store shows and activations to the highest standard.
• As required by the Manager ensure the successful coordination and delivery of all customer parties and corporate events ensuring outstanding delivery and excellent internal and external customer communication.
• Actively engage with the Manager where required to develop the in-store experience, supporting the production of detailed event plans and briefs.
• Oversee and run Hamleys Christmas Grotto experience and other outside events that may take place.
• Service manager front of store entertainment
• To support the manager in controlling costs and staying within any budget set
• General administration across all areas, including but not limited to sending responses to party bookings, taking customer payments, creating party plans, collation of shrinkage after each party/event, manage purchase orders for bookable events, updating payment and costs trackers; using the appropriate templates as and when provided
• To maintain costumes and the housekeeping of the experience and entertainment areas: changing room, party room and show spaces.
• To manage procedures for the cleaning schedule and planning the clean-up/pack down time at the end of each day/after every party
• To provide a safe environment for staff and customers, ensuring Health and Safety guidelines are implemented and maintained to the highest standards at all times

Person Profile:

• Demonstrates standards of excellence
• High levels of enthusiasm and energy
• Approaches all aspects of work with passion, a positive attitude and to lead by example
• Strong organisational skills
• Excellent inter-personal skills
• Confident in own actions and fosters confidence in others
• Innovative and creative
• Happy to work in costume when required

Specific Job Skills:

• At least 3 years in an Entertainment environment with experience supervising a team
• Experience in Events / Entertainment (desirable)
• Excellent communication skills both written and verbal
• I T literate
• Ability to work independently and as part of the team
• Ability to communicate team members views to the Management team effectively

Further Information:

** Please note that no list on this job description is exhaustive and you may, at any time, be requested by management to carry out any other task or activity as necessary to the smooth effective operation of the business.

***You must be able to prove that you have current right to work in the UK; it is not usual practice for Hamleys to sponsor oversea candidates to work in the UK.

2nd Floor7 Howick PlaceLondonSW1P 1BBUnited Kingdom