Supervisor - Greggs

Moto Hospitality; Odsey; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Discounts on brands

Pension & benefits

Development opportunities

Job summary

Moto Hospitality is seeking a Supervisor to oversee operations at Baldock Services, Hertfordshire. The role pays £27,700 per year for 40 hours weekly and involves leading shifts, upholding standards, and acting as a brand ambassador for Greggs at the rest stop.

You will enjoy development opportunities, an annual bonus, and substantial staff discounts across partner brands, with pension and life assurance benefits. Internal title is Team Leader.

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Greggs' values, service standards, and ways of working

Skills

Team leadership

Customer service

Communication

Decision making

Initiative

Job description

Supervisor - £27,700 - 40 hours per week

Address: Baldock Services, A1(M) Junction 10, Baldock, Hertfordshire, SG7 5TR

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite bakery, serving up Greggs much loved sausage rolls, baked goods and refreshments whilst delivering exceptional service as we transform the UK’s rest stop experience.

What We Offer Our Supervisors

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What You Will Be Doing As a Supervisor

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Greggs' values, service standards, and ways of working

What You’ll Bring To Us

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

• Please note internally this role is called Team Leader

INDTL