Supervisor - Central London

BARBOUR; London Borough of Ealing; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff Discount

Healthcare Cash Plan

25 days holiday as standard increasing

Access to training and development

Wellbeing support

Refer a friend bonus scheme

Job summary

Barbour in London is seeking a proactive Store Supervisor to support the Store Manager in daily operations, guiding staff to achieve high service standards and store productivity.

You will lead by example, manage performance, and ensure customer satisfaction while fostering a positive team atmosphere and adherence to company policies.

Qualifications

• Retail experience, preferably in fast-paced environments
• Strong leadership with an authoritative style
• Excellent customer service and problem-solving abilities
• Ability to handle staff issues and delegate
• Team player with high attention to detail
• Flexibility in working hours

Responsibilities

• Assist with running the store daily, supporting the Store Manager
• Supervise staff, monitor performance and provide coaching
• Lead by example to deliver world-class customer service
• Delegate tasks and ensure staff development
• Handle customer complaints and resolve issues within authority
• Maintain safe, clean, and well-organised store environment
• Communicate effectively with management and staff, safeguarding confidentiality

Job description

Position Overview

We are looking for a motivated and driven Supervisor to join the Barbour team based at Central London on a full time, permanent basis. As Store Supervisor you will assist the Store Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.

Essential Duties and Responsibilities

• Assist with running the store on a daily basis, in support of Store Manager, to ensure all staff are performing to the expected standard.
• Managing performance and dealing with staff issues.
• Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
• Delegating tasks to employees.
• Supervising employees and providing additional training and coaching when needed.
• Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
• Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
• Motivating employees to perform well.
• Providing a safe and clean work environment.
• Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.

Skills and Experience

• Experience of retail experience, preferably in a fast-paced, high turnover, environment.
• Strong Minded with an authoritative nature.
• A great leader, leading by example on a daily basis.
• Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
• Capable of working under pressure.
• Ability to foster teamwork and keep morale high.
• Attention to small details.
• Ability to help educate and assist with the growth of others.
• Flexibility on working hours is essential.

Additional information

• The contracted hours for this role are 40 hours per week

Benefits

• Staff Discount
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Wellbeing support
• Refer a friend bonus scheme

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date.