Supervisor Cycle Technician

Evans Cycles; Guildford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Commission-based bonuses across a wide

Group Rewards & Recognition

Discounts across Frasers Group brands

Ride-To-Work Scheme

Discounted gym membership

20% store discount

Job summary

Evans Cycles in Guildford is seeking a hands-on Supervisor Cycle Technician to lead the workshop, deliver high-quality bike repairs, servicing, and safety checks, and provide clear advice to customers. You’ll apply technical excellence with a customer-focused approach to keep riders confident on the road.

You’ll repair a wide range of bikes, assemble new cycles to manufacturer standards, and guide customers on parts and upgrades, while maintaining stock and workshop organisation in a fast-paced

Qualifications

• Skilled in bicycle mechanics with experience repairing a wide range of bike types and components.
• Previous workshop experience as a mechanic/technician is highly desirable.
• Strong knowledge of bicycle brands, models, and components.
• Detail-focused with a commitment to quality and safety.
• Confident communicator with great customer service skills.
• Able to work independently and collaboratively within a team.
• Physically able to work on your feet and lift bikes when needed.
• Flexible to work evenings and weekends in line with store hours.

Responsibilities

• Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.
• Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.
• Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.
• Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.
• Performing safety inspections to highlight and resolve potential issues.
• Maintaining high standards of quality control so every repair meets our safety and service expectations.
• Organising the workshop, managing spare parts, tools, and stock efficiently.
• Delivering excellent customer service – explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

Skills

Bicycle mechanics

Customer service

Workshop experience

Communication

Job description

As a SupervisorCycle Technician at Evans Cycles, you’ll be at the centre of our workshop – delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You’ll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers.

Why Join Us?
We don’t just sell bikes – we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you’ll have access to a fantastic range of benefits, rewards, and opportunities to grow your career.

Here’s what you can expect:

Commission-led bonuses across a wide range of products.

Monthly Group Rewards & Recognition.

Access to development courses and national qualifications.

Group-wide 20% discount across all Frasers Group brands.

Discounted gym membership.

Ride-To-Work Scheme (eligibility applies).

Job Description

What You’ll Be Doing

Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.

Assembling new bicycles to manufacturer guidelines and ensuring they’re safe and ready for sale.

Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.

Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.

Performing safety inspections to highlight and resolve potential issues.

Maintaining high standards of quality control so every repair meets our safety and service expectations.

Organising the workshop, managing spare parts, tools, and stock efficiently.

Delivering excellent customer service – explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

Qualifications

About You

Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.

Previous workshop experience as a mechanic/technician is highly desirable.

Strong knowledge of bicycle brands, models, and components.

Detail-focused with a commitment to quality and safety.

Confident communicator with great customer service skills.

Able to work independently and collaboratively within a team.

Physically able to work on your feet and lift bikes when needed.

Flexible to work evenings and weekends in line with store hours.

Additional Information

Since 1921, Evans Cycles has been at the heart of the UK cycling community. From our first London shop to a nationwide presence and thriving online store, our passion for bikes has never changed. Knowledge, passion, and value are in our DNA – and today we continue to support riders of all levels, from first-timers to experienced cyclists.