Supervisor Cycle Technician

Evans Cycles Limited; Dunstable; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Commission bonuses

Group rewards

Development courses

Uniform discount

Frasers Group discount

Gym membership

Ride-To-Work Scheme

Job summary

Evans Cycles Limited in the UK workshop is seeking a Cycle Technician to perform repairs, servicing, and safety checks, delivering clear and friendly advice to customers. You’ll bring technical expertise, a commitment to quality, and a passion for cycling into every repair.

The role covers assembling bikes to guidelines, diagnosing issues, providing repair estimates, and supporting customers with parts and upgrades while maintaining high safety standards.

Qualifications

• Experienced in bicycle repairs and maintenance across a wide range of bike types and components.
• Confident communicator with strong customer service skills.
• Able to work independently and as part of a team.

Responsibilities

• Carry out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance and suspension servicing.
• Assemble new bicycles to manufacturer guidelines and ensure safety for sale.
• Conduct service consultations, diagnose issues and provide repair recommendations and estimates.
• Assist customers in selecting parts, upgrades, and accessories.
• Perform safety inspections and maintain high workshop quality standards.
• Organise workshop, manage spare parts and tools efficiently.
• Deliver excellent customer service and explain repairs clearly to riders.

Skills

Bike mechanics

Customer service

Job description

As a Cycle Technician at Evans Cycles, you'll be at the center of our workshop - delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You'll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers. We are looking for a 24 hour cycle technician and a 16 hour cycle technician.

Why Join Us?

We don't just sell bikes - we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you'll have access to a fantastic range of benefits, rewards, and opportunities to grow your career.

Here’s what you can expect:

• Commission-led bonuses across a wide range of products.
• Monthly Group Rewards & Recognition.
• Access to development courses and national qualifications.
• 40% in-store uniform discount.
• Group-wide 20% discount across all Frasers Group brands.
• Discounted gym membership.
• Ride-To-Work Scheme (eligibility applies).

What You'll Be Doing

Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.

Assembling new bicycles to manufacturer guidelines and ensuring they're safe and ready for sale.

Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.

Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.

Performing safety inspections to highlight and resolve potential issues.

Maintaining high standards of quality control so every repair meets our safety and service expectations.

Organising the workshop, managing spare parts, tools, and stock efficiently.

Delivering excellent customer service - explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

About You

Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.

Previous workshop experience as a mechanic/technician is highly desirable.

Strong knowledge of bicycle brands, models, and components.

Detail-focused with a commitment to quality and safety.

Confident communicator with great customer service skills.

Able to work independently and collaboratively within a team.

Physically able to work on your feet and lift bikes when needed.

Flexible to work evenings and weekends in line with store hours.

Since 1921, Evans Cycles has been at the heart of the UK cycling community. From our first London shop to a nationwide presence and thriving online store, our passion for bikes has never changed. Knowledge, passion, and value are in our DNA - and today we continue to support riders of all levels, from first-timers to experienced cyclists.