Supervisor Cycle Technician

Frasers Group; Cambridge; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Commission led bonuses across products

Monthly rewards and recognition

Ride-To-Work Scheme

Job summary

Evans Cycles in Cambridge is seeking a Supervisor Cycle Tech to deliver expert bicycle repairs and maintenance while providing outstanding customer service. You will diagnose, repair, assemble and inspect bikes to high safety standards in a busy workshop.

We’re offering flexible hours with 24‑hour and 16‑hour shifts to fit around store hours, plus a range of perks and development opportunities through Frasers Group.

Qualifications

• Proficiency in bicycle mechanics and repair.
• Ability to diagnose and repair a wide range of bicycle types and components.
• Excellent customer service and communication skills.
• Willingness to stay updated on bicycle technology and repair techniques.

Responsibilities

• Bicycle Repairs: Perform repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance and suspension service.
• Bicycle Assembly: Assemble new bicycles per manufacturer guidelines and store standards.
• Service Consultations: Advise customers on repair needs and provide cost estimates.
• Parts and Accessories: Assist customers in selecting parts, accessories and upgrades.
• Safety Inspections: Conduct safety checks on bicycles and address hazards.
• Quality Control: Ensure repaired bicycles meet quality standards.
• Inventory Management: Maintain workshop organization and parts/tools stock.
• Customer Service: Explain work performed and offer maintenance advice.

Skills

Bicycle repairs

Diagnostics & troubleshooting

Customer service

Teamwork

Job description

As a Supervisor Cycle Tech at Evans Cycles, your primary responsibility is to provide expert bicycle repair and maintenance services to customers. You will ensure that customers' bicycles are serviced, repaired, and maintained to a high standard, while also providing excellent customer service and advice. We are currently looking for a 24 hour and 16 hour Cycle Tech to join our team.

Job Description

• Bicycle Repairs: Perform a wide range of bicycle repairs, including but not limited to brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension service. Troubleshoot and diagnose mechanical issues accurately.
• Bicycle Assembly: Assemble new bicycles according to manufacturer guidelines and store standards, ensuring they are safe and ready for sale.
• Service Consultations: Interact with customers to assess their bicycle repair and maintenance needs. Provide recommendations and cost estimates for services.
• Parts and Accessories: Assist customers in selecting appropriate parts, accessories, and upgrades for their bicycles.
• Safety Inspections: Conduct safety inspections on bicycles to identify and address potential safety hazards.
• Quality Control: Ensure that all repaired bicycles meet the highest quality standards and safety regulations.
• Inventory Management: Maintain a well-organized and efficient workshop, including managing the inventory of spare parts and tools.
• Customer Service: Provide excellent customer service, including explaining repair work to customers, answering questions, and offering advice on bicycle maintenance.

Qualifications

• Proficiency in bicycle mechanics, including the ability to diagnose and repair a wide range of bicycle types and components.
• Previous experience as a bicycle mechanic is highly desirable.
• Knowledge of various bicycle brands, models, and components.
• Strong attention to detail and a commitment to quality workmanship.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of safety standards and practices related to bicycle repairs.
• Willingness to stay updated on the latest advancements in bicycle technology and repair techniques.

Work is primarily conducted in a workshop environment.

May require standing for extended periods and lifting heavy objects.

Flexible work hours, including weekends and evenings, may be necessary based on the store's operating hours and customer demand.

Additional Information

We've got a lot to offer..

What's In It For You? Plenty. We Offer Our Team a Pretty Nice Package Of Perks (even If We Do Say So Ourselves), Including

• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 40% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Fascia.
• Ride-To-Work Scheme (Eligibility subject to terms and conditions)