Supervisor Cycle Technician

EVANS CYCLES; Cambridge; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Commission bonuses

Monthly rewards

Development courses

40% in-store uniform discount

Frasers Group 20% discount

Discounted gym membership

Ride-To-Work Scheme

Job summary

Evans Cycles is looking for a Cycle Technician to repair, service and inspect bikes, ensuring customers ride away confident and safe.

You will assemble new bicycles to spec, perform safety checks, and advise on parts and upgrades while delivering friendly, clear guidance to customers in a busy workshop.

Qualifications

• Experience repairing a wide range of bike types and components.
• Previous workshop experience as a mechanic/technician is desirable.
• Strong knowledge of bicycle brands, models and components.
• Detail-focused with commitment to quality and safety.
• Excellent communication and customer service skills.

Responsibilities

• Carry out a wide range of bicycle repairs including brakes, gears, wheels, drivetrain and suspension.
• Assemble new bicycles to manufacturer guidelines and ensure safety for sale.
• Conduct service consultations, diagnose issues and provide repair estimates.
• Help customers choose parts, upgrades and accessories.
• Perform safety inspections to identify and resolve issues.
• Maintain high quality control standards for repairs.
• Organise the workshop, manage spare parts, tools and stock.
• Deliver excellent customer service and ride-away confidence.

Skills

Bicycle mechanics

Customer service skills

Communication

Detail-oriented

Job description

As a Cycle Technician at Evans Cycles, you'll be at the centre of our workshop - delivering high-quality repairs, servicing, and safety checks to keep our customers riding with confidence. You'll bring technical expertise, a commitment to quality, and a passion for cycling into every repair, while providing clear and friendly advice to customers.

Why Join Us?

We don't just sell bikes - we live and breathe cycling. As part of Evans Cycles and the wider Frasers Group, you'll have access to a fantastic range of benefits, rewards, and opportunities to grow your career.

• Commission-led bonuses across a wide range of products.
• Monthly Group Rewards & Recognition.
• Access to development courses and national qualifications.
• 40% in-store uniform discount.
• Group-wide 20% discount across all Frasers Group brands.
• Discounted gym membership.
• Ride-To-Work Scheme (eligibility applies).

What You'll Be Doing

Carrying out a wide range of bicycle repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing.

Assembling new bicycles to manufacturer guidelines and ensuring they're safe and ready for sale.

Conducting service consultations with customers, diagnosing issues, and providing clear repair recommendations and estimates.

Supporting customers in selecting the right parts, upgrades, and accessories for their bikes.

Performing safety inspections to highlight and resolve potential issues.

Maintaining high standards of quality control so every repair meets our safety and service expectations.

Organising the workshop, managing spare parts, tools, and stock efficiently.

Delivering excellent customer service - explaining repairs, offering advice, and ensuring every rider leaves confident in their bike.

About You

Skilled in bicycle mechanics, with experience repairing a wide range of bike types and components.

Previous workshop experience as a mechanic/technician is highly desirable.

Strong knowledge of bicycle brands, models, and components.

Detail-focused with a commitment to quality and safety.

Confident communicator with great customer service skills.

Able to work independently and collaboratively within a team.

Physically able to work on your feet and lift bikes when needed.

Flexible to work evenings and weekends in line with store hours.