Supervisor 20 hours

Entertainer; Lichfield; On-site; GBP 1,240,000 - 1,515,000; Part time

Benefits offered by this job

MyView PayNow access

Birthday leave + 30 days holiday

Store toy discount

High Street and leisure discounts

Salary Sacrifice Cycle Purchase

Retail Trust benefits

Enhanced maternity/paternity pay

Annual Profit Share

Life Cover

Job summary

The Entertainer in Lichfield is seeking a 20 hour Supervisor to support the Store Manager and run daily store operations. You will lead a small team, ensure smooth cash handling, and deliver outstanding customer service.

Ideal candidates are energetic, adaptable to shift patterns, and committed to helping the team grow and achieve store standards. Weekend cover and flexibility are required.

Qualifications

• Experience of managing or supervising a small team.
• Flexible approach to working hours and availability for store coverage.
• Technically confident with computers and tablets to perform tasks.

Responsibilities

• Open and close the store, including Sundays on a rota basis, and run the store in the absence of Store management.
• Ensure smooth day-to-day operations including cash and till reconciliations, handling refunds.
• Lead by example with exceptional customer service and motivate the team.
• Implement in-store promotions, stay commercial, keep staff informed.
• Manage stock and merchandising and minimise stock loss.

Skills

Team supervision

Sales opportunities

Tech savviness

Job description

Why Us?

When you join us as a Supervisor at The Entertainer, Lichfield Bakers Lane you will be a key member of the store’s management team and a role model for our Sales Assistants. You will be there to support your Store Manager in the day to day running of your store, ensuring the team are focussed and performing to their full potential, andshow your manager what you’re all about when running the store independently to cover days off and holidays.

You will have the opportunity to make a real difference with your colleagues too, playing an important role in coaching and motivating the team to help them achieve the best they can be in both their personal development and helping the store deliver exceptional store standards and customer service.

You will be energetic, outgoing, keen and possess a natural flair for retailing. Ideally you will live within 30-45 minutes of your store and be flexible to work the shift patterns that the store operation requires, especially during October to December. Weekend key-holder cover is also a basic requirement of this role.

With those demands, come rewards, and this is the ideal position for anyone who is looking for the next step in their management career. You will learn all about the way we work and with a comprehensive online training package and support. Your Entertainer career in management can take you anywhere you want it to!

As a 20 hour Supervisor, your responsibilities will include:

• Opening and closing the store, including Sundays on a rota basis and running the store successfully in the absence of the Store management
• Ensure smooth running of day-to-day operations and routines including cash and till areas, dealing with customer refunds and till reconciliations
• Lead by example, demonstrating an exceptional customer service experience, inspiring your team to do the same
• Implement in-store promotions, be commercial and ensure staff are motivated and well informed
• Actively participate in stock management including stockroom standards, managing deliveries, merchandising and minimising stock loss

What we will need from you

• Experience of managing or supervising a small team
• Have a flexible approach to working hours and a commitment to help us resource the store effectively
• Be tech savvy, showing confidence in using computers and tablets to complete tasks and increase productivity
• Have the ability to identify sales opportunities and implement new ideas, showcasing your creative and commercial flair

How you will be rewarded

We are proud to offer many amazing benefits to our Supervisors including:

• Flexible access to your pay via MyView PayNow
• Birthday Leave plus 30 days holiday
• Generous Entertainer store toy discount
• High Street and leisure discounts
• Salary Sacrifice Cycle Purchase scheme
• Retail Trust benefits including Virtual GP
• Enhanced maternity and paternity pay
• Annual Profit Share
• Life Cover

What our Supervisors say

"I love working at the Entertainer as no two days are the same. A typical day in the life of a Supervisor would include managing deliveries, merchandising, pricing and finally (and most importantly!) providing excellent customer service to every customer. Interacting with children via our steps at till the point or allowing them to play with us through instore demonstrations is what makes us unique and makes my role so enjoyable. Seeing children leave with a smile on their face and making memories they will take with them when growing up makes for happy, returning customers. We are all one big family at The Entertainer with just one mission to be 'Britain’s best loved toyshop'."