Supervisor

Holland & Barrett; Witney; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase

Virtual GP access

Health testing kit

Job summary

Holland & Barrett in Witney is seeking a Supervisor to lead store teams, deliver outstanding customer experiences and help meet store goals. You will coach colleagues, develop product knowledge and ensure health and wellness guidance is delivered with confidence.

You will complete the Qualified to Advise training, drive sales, stock, merchandising and compliance, and foster an inclusive environment. Strong communication, organisation and digital tools proficiency are essential, along with a

Qualifications

• Experience in retail or customer service.
• Ability to lead and inspire others.
• Excellent communication with customers and colleagues.

Responsibilities

• Lead by example and support the Store Manager to deliver exceptional customer experiences and store goals.
• Coach, motivate and develop colleagues, building confidence and product knowledge.
• Complete the Qualified to Advise training to provide trusted health and wellness guidance.
• Drive sales, stock availability, merchandising and operational excellence.
• Support commercial performance through planning, cost control, compliance and safe practices.
• Create a positive, inclusive environment where colleagues feel supported.
• Proven experience in retail or customer service with leadership to inspire others.
• Strong communication skills with customers and colleagues.
• Passion for health and wellness and willingness to expand product knowledge.
• Strong organisational skills and decision-making in a busy retail environment.
• Confident with using digital tools to support customers and store operations.

Skills

Retail experience

Customer service

Coaching

Leadership

Communication

Tools

POS system

Job description

At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Supervisor, you'll play an important role in creating an exceptional store experience by leading with confidence, supporting your team to grow and helping customers find the right products for their individual wellness journeys. If you're passionate about people, enjoy coaching others and thrive in a fast-paced retail environment, we'd love to hear from you. What you'll be doing

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.
• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary, after 6 months' service).
• £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
• Cycle to Work scheme.