Retail Assistant

Holland & Barrett; Doncaster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual free at-home health testing kit

Employee Assistance Programme

Workplace pension

Life assurance (2x salary)

Colleague product allowance

Colleague discount 25%

cashback discounts

Free Wellhub membership

Cycle to Work scheme

Job summary

Holland & Barrett in the United Kingdom is seeking a friendly Retail Assistant to welcome customers and help them find the right health and wellbeing products. You will work with the team to maintain store presentation, stock shelves and support promotions while delivering outstanding customer service.

You'll use a consultative approach to understand customer needs, develop product knowledge through our training, and contribute to a positive shopping experience for every visitor.

Qualifications

• Excellent customer service and communication skills.
• Able to work in a busy retail environment and stay organised.
• Curiosity about health and wellness with willingness to learn.
• Team player with proactive attitude and reliable attendance.
• Comfortable using tablets and digital tools on the shop floor.

Responsibilities

• Welcoming customers and helping them find the right products for their wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Understanding customer needs with a consultative approach and guiding product choices, in-store or online.
• Completing training to build product knowledge and provide trusted guidance.

Skills

Strong communication

Customer service

Team player

Curiosity about health

Tech literacy

Tools

Tablet use

Digital tools

Job description

At Holland & Barrett, we're more than a retailer, we're trusted partners in helping people make health and wellness a way of life. As a Retail Assistant, you'll play an important role in creating welcoming, inspiring experiences for every customer who walks through our doors. Whether you're already passionate about wellbeing or simply curious to learn more, we'll give you the training, support and opportunities to build your knowledge and make a real difference every day. What you’ll be doing

• Welcoming customers and helping them find the right products for their individual wellness goals.
• Recommending products and solutions with confidence while delivering outstanding customer service.
• Keeping shelves fully stocked and merchandising displays to a high standard.
• Supporting promotions, maintaining store presentation and ensuring excellent operational standards.
• Working collaboratively with your team to achieve store goals and create a positive shopping experience.
• Use a consultative approach to understand customers' needs and recommend the right products, whether available in store or online.
• Completing our Qualified to Advise training to build your product knowledge and provide trusted guidance.
  A genuine passion for helping people and delivering great customer experiences.
• Strong communication skills and a friendly, approachable style.
• Curiosity about health and wellness, with a willingness to learn.
• The ability to stay organised, work as part of a team and adapt in a busy retail environment.
• Confidence using technology, including tablets and digital tools.
  For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.
• 28 days' holiday, including bank holidays.
• Holiday purchase scheme.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and Mental Health First Aiders.
• Workplace pension (auto-enrolment applies).
• Life assurance (2x salary after 6 months' service).
• £/€50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps.
• Cycle to Work scheme.