Supervisor

Hollow Tree (92444); West of England; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

30% off at all pubs/restaurants/hotels

Fixed hours contract

£4.50 meal deal on shift

Flexible and part-time hours

Cheers Rewards platform

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice and support

Apprenticeship programmes

Friendly and lively atmosphere

Licensed Trade Charity support

Job summary

Marston’s Hollow Tree is seeking a Supervisor to join our team. Lead and motivate the pub team to deliver memorable guest experiences, from opening to close, while ensuring smooth shift operations.

You’ll collaborate with the pub management team to run the business effectively, maintain high service standards, and act as a role model for staff and guests. We offer a supportive, fun, and fast-paced environment with a clear career pathway, generous staff perks, and opportunities to grow into

Qualifications

• Previous experience in a similar Supervisor or Team Leader role.
• Ability to lead and motivate others to deliver excellent guest experiences.
• Ability to think on the spot and use initiative.
• Open and close responsibilities and cashing up.
• Act as a role model for customer service.
• Oversee shifts and pub operations when senior management is away.

Responsibilities

• Lead and motivate the pub team to deliver memorable guest experiences.
• Collaborate with pub management to run the business efficiently and profitably.
• Open and close shifts, stock levels, and cashing up.
• Be a role model for customer service.
• Manage shifts and pub operations in the absence of senior management.

Skills

Supervisor experience

Leadership

Customer service

Initiative

Shift management

Team motivation

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy.You’ll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll:

Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you:

If you have the determination to drive your development, we’ll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

What you get from us:

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well‑being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.