Supervisor

Zachary Daniels; Watford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Commission scheme

Daytime trading

Training & development

Career progression

Staff discount

Extra holiday

Job summary

Zachary Daniels in Watford is seeking an experienced Supervisor to lead a fashion retail store, driving sales and delivering exceptional customer service. You will manage daily operations, coach a high-performing team, and ensure strong commercial results.

The role offers a rewarding commission scheme, daytime trading hours, structured training, and genuine opportunities for career progression within a supportive environment.

Qualifications

• Experience leading retail teams.
• Proven track record of delivering sales growth.
• Excellent leadership and communication skills.

Responsibilities

• Lead and develop a high-performing retail team focused on customer service and results.
• Drive overall commercial performance by increasing sales, productivity and KPIs.
• Deliver personalised customer experiences that are engaging, memorable and professional.
• Coach, give feedback, train, and manage performance of staff.
• Recruit, onboard and build a strong talent pipeline for future roles.
• Lead from the shop floor and support during peak trading periods.

Skills

Leadership

Team management

Sales KPI

Customer service

Job description

Supervisor | Fashion Retail | Watford | Up to £13.50ph + Commission + Benefits

An exciting opportunity has become available for an experienced Supervisor to lead a customer-focused fashion retail store. This role is perfect for a commercially driven retail leader who thrives on developing people, creating exceptional customer experiences, and delivering strong commercial performance.

Working with a passionate and engaged team, you'll take ownership of all aspects of the store, balancing sales performance with outstanding service while creating an environment where both customers and colleagues feel valued.

What you'll be doing as Supervisor:

• Lead, motivate and develop a high-performing retail team, fostering a positive environment centred on customer service and achieving results.
• Take ownership of overall commercial performance by driving sales, productivity and key performance indicators.
• Deliver an exceptional personalised customer experience, ensuring every interaction is engaging, memorable and professional.
• Support team growth through ongoing coaching, regular feedback, training and effective performance management.
• Attract, recruit and onboard new colleagues while building a strong talent pipeline for future development opportunities.
• Set the example by leading from the shop floor, offering hands‑on support during peak trading periods and modelling best practice.
• Analyse store performance using reports and commercial data to identify opportunities and drive continuous improvement.
• Maintain consistently high standards across store operations, compliance and visual presentation.

About you:

You’ll be an experienced retail Supervisor with a proven ability to lead successful teams within a customer-focused environment. You enjoy coaching others, thrive in a fast-paced setting, and understand how to combine exceptional service with commercial results.

You’ll also have:

• Previous experience as a Supervisor, Team Leader or equivalent leadership role within retail.
• A strong track record of delivering sales growth and achieving KPIs.
• Excellent leadership and people development skills.
• A positive, hands‑on management style with the ability to motivate and inspire others.
• Strong organisational skills and a proactive approach to problem solving.
• Outstanding communication and relationship‑building skills.
• A flexible approach to weekend working.

Supervisor Benefits:

• Rewarding commission scheme
• Daytime trading only
• Structured training and ongoing development
• Genuine opportunities for career progression
• Staff discount
• Option to purchase extra holiday
• Enhanced parental leave
• Free parking