Supervisor

The Watches of Switzerland Group; Thurrock; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Supervisory candidate for TAG Heuer Boutiques in the UK. You will lead and develop a team, drive sales while delivering exceptional client experiences, and represent the brand with confidence and knowledge.

We value passion for luxury watches, strong communication, and a positive can-do attitude. You will build relationships with clients and continually enhance product knowledge across TAG Heuer collections.

Qualifications

• Experience of leading / supervising a team.
• People, sales and client focused.
• A positive, can-do attitude.
• A passion for delivering exceptional client experience.
• A great communicator with a natural flair for striking up conversation.
• Eager to learn and build on your retail and product knowledge.
• A flexible team player who is always ready to go the extra mile.

Responsibilities

• Lead and role-model the boutique team to deliver exceptional client service.
• Support management in achieving personal and team targets.
• Develop and continually update product knowledge and jewellery expertise.
• Share best practices and contribute to a premium customer journey.

Skills

Team leadership

People focus

Client-focused

Strong communication

Retail knowledge

Flexible team player

Eager to learn

Job description

Job Description

Do you have experience leading/supervising a team?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Supervisors are role models for the TAG Heuer brand; dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in our TAG Heuer Boutiques. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the boutique by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

About you

• Experience of leading / supervising a team
• People, sales and client focused
• A positive, “can-do” attitude
• A passion for delivering exceptional client experience
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

About us

#DontCrackUnderPressure is far more than a claim - it is a mindset. Closely connected to motor racing, values of daring pioneering spirit and boldness shape the identity of TAG Heuer watches. Its rich heritage is built on pushing boundaries and breaking rules whilst harnessing mental fortitude to overcome technology restraints and create daring watches and chronographs. Breaking watchmaking conventions, and, consequently, mastering time with unparalleled precision. TAG Heuer's motor racing DNA, reflects its core values of teamwork, mental strength, courage, and ambition.

At the Watches of Switzerland Group, we have partnered with TAG Heuer opening mono-brand boutiques across the UK, Ireland, and now Europe. We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\'re the UK\'s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.