Supervisor

The Watches of Switzerland Group; Canterbury; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths is looking for a Supervisory role in our Canterbury showroom to lead a sales team, drive personal and store targets, and deliver the high level client experience our luxury brands demand.

You will deepen product knowledge, share best practice and represent the brand with confidence. If you are passionate about luxury retail and building lasting client relationships, join us to contribute to our storied tradition.

Qualifications

• Experience supervising a team.
• Service oriented with a strong understanding of excellent client experience.
• Excellent communication and interpersonal skills.
• Eager to learn and build retail product knowledge.
• Always ready to go the extra mile.

Responsibilities

• Supervising a sales team and meeting targets.
• Delivering exceptional client experience in-store.
• Developing product knowledge and sharing best practice.
• Representing the brand with confidence and expertise.

Skills

Team supervision

Client experience

Communication skills

Retail knowledge

Job description

Job Description

Do you have experience of leading / supervising a sales team?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.

About you

• Experience of supervising a team
• Service orientated with a great understanding of what excellent client experience looks like
• Always looking for an opportunity to exceed expectations and provide a memorable experience
• Exceptional communication and interpersonal skills
• Eager to learn and build on your retail and product knowledge
• Always ready to go the extra mile

About us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

Diversity and inclusion

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.