Supervisor (13389)

Watches of Switzerland Group PLC; Street; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Generous Discount Scheme

Job summary

Watches of Switzerland Group PLC is looking for a Supervisor to join their team in the UK. This role focuses on providing exceptional service in their luxury showrooms, inspiring a team, and meeting personal and team targets.

The ideal candidate will have experience leading teams and will be passionate about providing an outstanding client experience. The company offers various benefits, including a discount scheme and wellbeing tools.

Qualifications

• Experience of leading/supervising a team.
• People, sales and client focused.
• A great communicator with a natural flair for striking up conversation.

Responsibilities

• Lead and supervise a team in the showroom
• Deliver exceptional client service to enhance the shopping experience.
• Assist management with team targets and best practices.

Skills

Team leadership

Client communication

Positive attitude

Sales focus

Flexibility

Job description

Job Description

Do you have experience leading/supervising a team?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Supervisors are role models for the Watches of Switzerland brand; dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in our Showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the boutique by identifying, sharing and spreading best practice; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.

About You

• Experience of leading / supervising a team
• People, sales and client focused
• A positive, “can-do” attitude
• A passion for delivering exceptional client experience
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on‐hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e-commerce websites!

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some Of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.