Client Experience Supervisor

The Watches of Switzerland Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Client Experience Supervisor to support the team and deliver the world-class service our Rolex clients expect. You will help keep showrooms running smoothly, assist the Client Experience Manager, and work closely with Sales Consultants to ensure every client leaves delighted.

We value a positive, can-do attitude, experience supervising colleagues, and a passion for providing exceptional client experiences in luxury retail.

Qualifications

• Experience supervising colleagues and leading teams.
• Strong organisational skills with attention to detail.
• Passion for delivering exceptional client experience in luxury retail.
• Excellent communication with clients and colleagues.
• Knowledge of luxury retail products and brands is a plus.

Responsibilities

• Support the Client Experience Manager to deliver world-class service.
• Liaise with Sales Consultants to ensure seamless client journeys.
• Ensure all client stations are well stocked and maintained.
• Role model and team player who supports colleagues to wow clients.
• Represent the brand with confidence and knowledge to clients.

Skills

Supervisory experience

Organisational skills

Customer service

Communication skills

Retail knowledge

Job description

Job Description

Do you have excellent organisational skills?

Do you have experience leading/supervising a team?

Do you see yourself growing and developing your career in luxury retail?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Client Experience Supervisors are passionate about what they do! A role model and team player, supporting the Hosts to deliver the world class experience our Rolex clients are accustomed too. Focusing on ensuring all stations are well stocked and maintained, you will assist the Client Experience Manager and liaise with Sales Consultants in the delivery of an exceptional client experience.

About you

• A positive, “can-do” attitude
• Experience of supervising colleagues
• Organised with a keen eye for detail
• A passion for delivering exceptional client experience
• Experience of making and serving beverages
• A great communicator with a natural flair for striking up conversationEager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn