Supervisor

Smiggle-; Lewisham; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Pension scheme

50% store discount

28+ days paid holiday

Referral programme

Job summary

Smiggle in Lewisham is seeking a dedicated Supervisor to work with the Store Manager to drive sales and deliver exceptional customer experiences in a fast-paced environment. You will lead by example, guide the team, and ensure brand standards are met across merchandising and stock control.

The role emphasizes coaching, target achievement, and maintaining a joyful customer journey with a focus on KPI delivery and teamwork.

Qualifications

• Passionate about customer experience and guest satisfaction.
• Able to motivate a team to achieve store KPIs.
• Energetic and positive with a can-do attitude.

Responsibilities

• Support induction of new Sales Assistant team members.
• Assist the Store Manager to develop sales skills and motivation of the store team.
• Lead daily briefings, share sales targets and focus on daily goals.
• Provide a genuine and unique customer experience.
• Ensure Visual Merchandising reflects brand expectations.
• Manage stock control, stocktakes, and daily counts.

Skills

Customer advocacy

Multitasking

Target driven

Adaptable

Willing to learn

Job description

Job no: 825500
Work type: Part time
Location: East Anglia UK
Categories: Retail - Store

Ready to lead, inspire and ignite creativity?

Join us at our LewishamSmiggle Store as a Supervisor!

As a Supervisor, you will work alongside the Store Manager to maximise store performance whilst delivering exceptional customer experiences, boost sales, and provide guidance to all team members in a fast-paced, hands-on environment, all while playing with the products – approaching every day with an attitude of fun!

Supervisor Job Role:

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team’s individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets, including brand KPI’s
• Hold daily briefing sessions, share individual sales targets, and focus on daily goals during the Store Manager’s absence or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Supervisor Benefits That Speak to You:

• Climb the Ladder:Genuine progression and internal training opportunities are within reach - your career can thrive here.
• Plan for the Future:Our pension scheme helps you secure your financial future.
• Shop Smart:Get a generous 50% store discount to grab your favourite items without breaking the bank.
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation, because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful, and inspires the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.
• Someone who is looking for opportunities to always learn more.

Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. Embark on an exciting journey as a Supervisor and become a Smiggler.

We are an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic. We welcome applications from all suitably qualified candidates and encourage a diverse range of applicants to apply.

Advertised: 16 Sep 2026 GMT Daylight Time
Applications close: