Supervisor

Smiggle-; Dudley; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Generous 28+ days of paid holiday

50% store discount

Pension scheme

Referral program

Internal training opportunities

Job summary

Smiggle is hiring a part-time Supervisor at the Merry Hill store in West Midlands, UK. You will work alongside the Store Manager to boost store performance and deliver exceptional customer experiences in a fast-paced environment.

You will lead by example, coach team members, manage stock and drive sales while maintaining the brand’s fun and energetic atmosphere. This role suits a motivated, adaptable individual who loves bringing joy to customers.

Qualifications

• A passionate customer advocate delivering a smile and a giggle to guests.
• Ambitious, resourceful and able to inspire the team to reach store KPIs.
• Energetic, motivated and able to handle a fast-paced retail environment.

Responsibilities

• Support induction of new Sales Assistant team members.
• Assist Store Manager to develop team performance and individual development.
• Help develop sales skills, product knowledge and motivation to achieve targets.
• Lead daily briefings and communicate sales targets during Manager absence.
• Lead by example to provide a genuine customer experience.
• Ensure Visual Merchandising briefs reflect brand expectations.
• Manage stock control, stocktakes and daily line counts.

Skills

Customer focus

Multitasking

Target driven

Adaptability

Learning mindset

Job description

Job no: 825161
Work type: Part time
Location: West Midlands UK
Categories: Retail - Store

Ready to lead, inspire and ignite creativity?

Join us at our Merry HillSmiggle Store as a Supervisor!

As a Supervisor you will work alongside the Store manager to maximise store performance whilst delivering exceptional customer experiences, boost sales and provide guidance to all team members in a fast-paced, hands-on environment; all while playing with the products – approaching every day with an attitude of fun!

Supervisor Job Role:

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team’s individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets including brand KPI’s
• Hold daily briefing sessions and share individual sales targets and focuses on the Store Manager’s absences or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Supervisor Benefits That Speak to You:

• Climb the Ladder:Genuine progression and internal training opportunities are within reach - your career can thrive here.
• Plan for the Future:Our pension scheme helps you secure your financial future.
• Shop Smart:Get a generous 50% store discount to grab your favourite items without breaking the bank. Retail therapy anyone?
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation: because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful and inspiring the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.
• Someone who is looking for opportunities to always learn more.

Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. Embark on an exciting journey as a Supervisor and become a Smiggler.

We are an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic. We welcome applications from all suitably qualified candidates and encourage a diverse range of applicants to apply.

Advertised: 09 Sep 2026 GMT Daylight Time
Applications close: