Supervisor - Smiggle UK - Stratford

Smiggle UK & ROI; East Devon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Internal training opportunities

Pension scheme

50% store discount

Referral program

28+ days paid holiday

Job summary

Smiggle UK & ROI in Stratford is seeking a proactive Supervisor to work with the Store Manager to maximise performance and deliver exceptional customer experiences in a fast-paced setting.

You will lead by example, guide the team, develop product knowledge, and ensure visual standards while managing stock and achieving brand KPIs.

The role offers progression, a strong benefits package, and a fun, energetic culture that values creativity and guest smiles.

Qualifications

• Customer advocacy and guest satisfaction focus.
• Ambitious multitasker able to drive store KPIs.
• Energetic, motivated, with a can-do attitude.
• Adaptable to frequent visual updates in a fast-paced setting.
• Willingness to learn and grow within the company.

Responsibilities

• Support induction of new Sales Assistant team members.
• Work with Store Manager to develop team performance.
• Help develop sales skills, product knowledge and motivation to hit targets (brand KPI’s).
• Lead daily briefings and communicate targets in Store Manager’s absence.
• Lead by example delivering engaging customer experiences.
• Ensure Visual Merchandising briefs meet brand expectations.
• Oversee stock control, stocktakes and daily line counts.

Skills

Customer service

Team leadership

Sales targets

Stock control

Visual Merchandising

Job description

Supervisor | Stratford | Permanent Contract | 12 Hours | Competitive Salary + Benefits

Ready to lead, inspire and ignite creativity?

Join us at our Stratford Smiggle Store as a Supervisor!

As a Supervisor you will work alongside the Store manager to maximise store performance whilst delivering exceptional customer experiences, boost sales and provide guidance to all team members in a fast-paced, hands-on environment; all while playing with the products - approaching every day with an attitude of fun!

Supervisor Job Role

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team’s individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets including brand KPI’s
• Hold daily briefing sessions and share individual sales targets and focuses on the Store Manager’s absences or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Supervisor Benefits That Speak To You

• Climb the Ladder: Genuine progression and internal training opportunities are within reach - your career can thrive here.
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank. Retail therapy anyone?
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation: because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful and inspiring the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.
• Someone who is looking for opportunities to always learn more.

Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. Embark on an exciting journey as a Supervisor and become a Smiggler.

We are an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. All qualified applicants will be considered for employment without regard to race, religion, sex, gender, gender identity or expression, sexual orientation, ethnic or national origin, disability, age, marital status, pregnancy or maternity or any other legally protected characteristic. We welcome applications from all suitably qualified candidates and encourage a diverse range of applicants to apply.