Supervisor

Frasers Group; Leicester; On-site; GBP 28,350 - 34,650; Full time

Benefits offered by this job

Basic salary

Holidays

Staff discount

Uniform discount

Bonuses

Long service awards

Gym membership

Job summary

FLANNELS in Norwich seeks a driven Supervisor to lead a team and deliver a luxury customer experience, combining fashion expertise with strong leadership. You will coach brand ambassadors, drive sales, and maintain high visual standards while engaging clients about new ranges and in-store events.

The role emphasizes proactive customer engagement, ownership of events, and collaboration with management to achieve store objectives.

Qualifications

• Experience leading a team in a fast paced environment.
• Great communication skills and a customer-focused approach.
• Self-driven to upskill and learn.
• Positive and enthusiastic with a can-do attitude.

Responsibilities

• Provide a luxury selling experience to all customers, demonstrating product knowledge and fashion expertise.
• Demonstrate products, make recommendations to achieve sales and targets.
• Drive and achieve individual and team KPIs and sales results.
• Pro-actively engage with clients to develop customer loyalty and inform them about new ranges and events.
• Lead by example to coach and support brand ambassadors and collaborate with store management.

Skills

Team leadership

Communication skills

Self-motivation

Positive attitude

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.

To stay ambitious, we are lookingfor a driven Supervisor to join the team in Norwich.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledgeusing brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making suredisplays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the brand ambassadors
• Support the store management teamDevelop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

An opportunity like this is for the fearless.

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

• Think without limits and take the team with you. You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
• Own it and back it. You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
• Not hesitate and act with purpose. You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
• Be commercial and customer-focused. You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

Candidate Profile.

• Experience leading a team in a fast paced environment
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

The Rewards:

• Basic rate salary £31,450per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership