Supervisor

Frasers Group; Birmingham; On-site; GBP 27,199 - 33,244; Full time

Benefits offered by this job

20% Staff Discount across all Frasers group Stores

50% in-store uniform discount

Weekly/Monthly & Quarterly Commercial Bonuses

Commission-led bonuses

Long Service awards

Discounted Gym membership

28 days holiday a year inclusive of bank holidays

Job summary

A luxury fashion retailer in Birmingham is searching for a driven Supervisor to enhance customer experience and drive sales targets. The ideal candidate should have experience in a fast-paced retail environment, excellent leadership capabilities, and strong communication skills. Responsibilities include providing exceptional service, maintaining presentation standards, and supporting team objectives. Exciting perks such as a competitive salary, generous discounts, and bonus opportunities are provided.

Qualifications

• Experience leading a team in a fast-paced environment.
• Demonstrates a high level of personal energy.
• Confident, assertive, and personable.
• Great communication skills and enthusiastic attitude.

Responsibilities

• Provide a luxury selling experience and product expertise.
• Drive individual and team sales targets and KPIs.
• Engage proactively with clients and maintain high standards.
• Support with stock counts and operational duties.

Skills

Leadership

Communication skills

Sales experience

Customer-focused

Problem-solving

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.

To stay ambitious, we are looking for a driven Supervisor to join the team in Merryhill.

Job Description

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the brand ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

An opportunity like this is for the fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles - You Will

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused
• You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.
• You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.

Candidate Profile

• Experience leading a team in a fast paced environment
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

• Basic rate salary £30,222 per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Retail