Supervisor

Frasers Group

Radstock

On-site

GBP 30,742 - 41,593

Full time

14 days+

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Benefits offered by this job

28 days holiday a year

20% Staff Discount across all Frasers

50% in store uniform discount

Weekly/Monthly & Quarterly Commercial

Commission-led bonuses across products

Long Service awards

Cycle to work scheme

Job summary

FLANNELS, part of Frasers Group, seeks a Supervisor for our Stratford store to lead a team of Sales Advisors and drive commercial success in a luxury retail environment.

Reporting to the Store Manager, you will manage stock packages, run training sessions, and coach your team to deliver exceptional customer service while hitting sales targets across premium brands.

Qualifications

Minimum 1+ year experience in premium or luxury fashion retail.
Supervisory or management experience preferred.
Proven track record of achieving sales targets.
Strong knowledge of fashion brands and trends.
Good merchandising, stock control and loss prevention understanding.

Responsibilities

Drive store performance and commercial success.
Identify opportunities to enhance performance with current trends.
Support leadership in implementing strategic plans.
Analyze data and KPIs to inform decisions.
Lead and develop store team and provide coaching.
Oversee daily operations and ensure policy adherence.
Monitor KPIs and wage controls; resolve issues quickly.
Maintain stock movement and conduct store audits.

Skills

Premium luxury retail

Store leadership

Sales targets

Customer service

Communication

Job description

FLANNELS is one of the UK’s leading luxury retailers, specialising in contemporary men’s, women’s and kids' designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK’s major cities, from Liverpool and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought-after collections

An exciting opportunity has arisen for a talented Supervisor to join our Stratford store and play a key role in its continued success.

Job Description

Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

As part of the leadership team, support in driving the commercial success of the store and drive store performance
Identify key opportunities to enhance performance in line with current trends
Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

Be responsible for your department and team's performance
Lead and inspire your store team, providing guidance, coaching, and support.
Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
Build lasting relationships with internal and external stakeholders
Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

As part of the leadership team, support in driving the team's personal development and progression
Seek opportunities to drive your own personal development
Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
Use business communication tools to drive completion of tasks and ensure your team understands all key functions
Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
Demonstrate resilience to operational challenges, making effective decisions to drive solutions
Control stock movement, run accurate store audits, and implement visual standards to company guidelines

Qualifications

About You

A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
A proactive problem-solver, able to think quickly and respond to customer and operational needs
A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

Qualifications & Experience

Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
Proven ability to support, motivate, and guide team members in a fast-paced retail environment
Strong track record of achieving sales targets and delivering results
Good product knowledge, including brands, fashion trends, and materials
Understanding of retail operations, including merchandising, stock control, and loss prevention
Strong verbal and written communication skills, with the ability to build positive working relationships

Additional Information

The Rewards