Supervisor - Flagship Store

Frasers Group; Norwich; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Basic rate salary £31,450 per annum

28 days holiday incl bank holidays

Staff Discount 20% across Frasers: FLT

Uniform Discount 50% in-store

Weekly/Monthly & Quarterly Bonuses

Commission bonuses on products

Long Service awards

Discounted gym membership

Job summary

FLANNELS in Norwich is seeking a driven Supervisor to lead a luxury team and deliver exceptional customer service, combining knowledge of fashion with commercial focus.

You will coach brand ambassadors, plan in-store events, maintain visual standards, and manage stock counts, while driving sales and KPIs. The role includes a basic rate salary of £31,450 per annum, 28 days holiday, and generous staff discounts within the Frasers group.

Qualifications

• Experience leading a team in a fast paced retail environment.
• Strong customer focus with ability to drive sales and KPIs.
• Excellent communication and interpersonal skills.
• Ambition to develop product knowledge and coaching abilities.

Responsibilities

• Provide a luxury selling experience to customers with deep product knowledge.
• Lead and coach brand ambassadors to achieve store targets.
• Support store management and contribute to store objectives.
• Plan and deliver in-store events with brands; maintain visual standards.
• Manage stock counts and other operational duties; ensure visual displays are tidy.

Skills

Team leadership

Sales targets

Customer focus

Communication skills

Coaching

Visual merchandising

Stock control

Brand knowledge

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.
To stay ambitious, we are lookingfor a driven Supervisor to join the team in Norwich.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledgeusing brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making suredisplays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the brand ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

An opportunity like this is for the fearless.

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

you will:

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused.

You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.

You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.

You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.

You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

Candidate Profile.

• Experience leading a team in a fast paced environment
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

The Rewards:

• Basic rate salary £31,450per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership