Technical Service Manager

Wates; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Wates Property Services (WPS) seeks an experienced Technical Services Manager to lead the delivery of hard FM services for the JLL account in Central London. You will manage a team of engineers and supervisors, ensuring compliance, budget control and successful delivery of planned and reactive maintenance activities.

You will build strong client relationships, promote safety, and drive continuous improvement across the contract while maintaining high service standards and customer satisfaction.

Qualifications

• Proven track record in a Technical Services/Engineering leadership role.
• Strong knowledge of building services in a commercial FM environment.
• Experience leading multi-disciplinary engineering teams.

Responsibilities

• Lead hard FM services delivery across a high-profile commercial portfolio.
• Manage engineering teams, specialists, and supply chain partners.
• Ensure statutory compliance and safety in all activities.

Skills

Leadership

Building services knowledge

Engineering team management

Budget & commercial awareness

Problem solving & communication

Education

HNC/HND or Degree in Mechanical/Electrical/Building Services Engineering

IOSH Managing Safely or NEBOSH (desirable)

Job description

Technical Services Manager

WPS | Client: JLL | Central London

Take ownership. Drive performance. Deliver excellence.

At Wates Property Services (WPS), we're looking for an experienced Technical Services Manager to join our Facilities Management team, supporting our prestigious client JLL across a portfolio in Central London.

This is an exciting opportunity for a technically strong FM professional who thrives in a fast-paced environment and enjoys leading teams, building client relationships, and driving operational excellence. You'll play a key role in ensuring the safe, compliant and efficient delivery of hard FM services, whilst continually improving performance and customer satisfaction.

The Role

As Technical Services Manager, you will be responsible for the management and delivery of all technical building services across the contract. Working closely with both WPS and JLL stakeholders, you will ensure statutory compliance, service excellence, budget control and the successful delivery of planned and reactive maintenance activities.

You will lead a team of engineers and supervisors, providing clear direction and support while fostering a culture of safety, accountability and continuous improvement.

Key Responsibilities

• Lead the delivery of all hard FM services across a high-profile commercial portfolio.
• Manage engineering teams, specialist subcontractors and supply chain partners.
• Ensure full compliance with statutory regulations, client requirements and company procedures.
• Develop and maintain strong relationships with key client stakeholders.
• Drive operational performance against KPIs and service level agreements.
• Oversee planned preventative maintenance programmes and reactive works delivery.
• Manage contract budgets, forecasting and financial performance.
• Identify opportunities for innovation, efficiency savings and additional service delivery.
• Support project works, asset lifecycle planning and technical improvements.
• Ensure health, safety and environmental standards are consistently achieved and promoted.

About You

We're looking for someone who combines strong technical knowledge with exceptional leadership and customer relationship skills.

You'll ideally have:

• Proven experience in a Technical Services Manager, Engineering Manager or similar FM leadership role.
• Strong knowledge of building services within a commercial facilities management environment.
• Experience managing multi-disciplinary engineering teams.
• Excellent understanding of statutory compliance, health & safety and risk management.
• Experience working within client-facing environments and managing stakeholder relationships.
• Financial and commercial awareness, including budget management experience.
• Strong problem-solving, organisational and communication skills.
• HNC/HND, Degree or equivalent qualification in Mechanical, Electrical or Building Services Engineering (desirable).
• IOSH Managing Safely or NEBOSH qualification (desirable).

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting