Supervisor

Soraya restaurant; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Service Charge distribution

Referral bonus £300

Complimentary meals

Staff discount

28 days holiday

On-the-job training

EAP support

Wagestream access

Pension scheme

Career development

Job summary

Soraya restaurant in London, Persian-inspired, opens mid July 2026, inviting you to join our new concept from Pachamama Group. This Supervisor role focuses on leading front-of-house operations and delivering exceptional guest experiences as the team grows with our exciting opening.

As an experienced Supervisor, you will motivate staff, coordinate with kitchen and bar, manage reservations, and ensure cleanliness and safety.

Qualifications

• Experience as a Supervisor in a hospitality/restaurant environment.
• Strong leadership and team-management skills.
• Excellent guest service and problem-solving abilities.

Responsibilities

• Oversee front-of-house operations to ensure smooth service.
• Lead, support and motivate the team during service.
• Deliver excellent guest experiences and handle queries or complaints.
• Maintain strong menu and allergen knowledge to support guests and team.
• Coordinate with kitchen and bar teams to ensure timely service.
• Manage reservations, table flow and seating to optimise guest experience.
• Conduct pre-shift briefings and support ongoing staff training and development.
• Ensure high standards of cleanliness, presentation, and health & safety compliance.
• Monitor guest satisfaction and identify opportunities to improve service.
• Step into service roles as needed to support the team and maintain service flow.

Job description

Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Soraya, Persian-inspired, arrives as a continuation of 971 Hospitality s world by Pachamama Group. Opening is due mid July 2026. This is your chance to take a part in an exciting new opening. At its heart, Soraya is about sharing. It offers guests an exceptional culinary experience, celebrating the rich and vibrant flavours of Persian cuisine in an exquisite setting. Soraya s menu is a testament to meticulous craftsmanship, designed to delight and encourage communal feasting. Signature dishes such as Mast O Khair, Lamb Koobideh, Chicken Joujeh, and Ghaymeh Bedemjan highlight traditional Persian recipes, while innovative plates showcase the team s genius. Prepared with utmost precision, the succulent skewers of marinated meats and vegetables are served on meticulously chosen crockery and silverware that transport diners straight to the heart of Tehran.

As an experienced Supervisor, we trust in your ability to step into our vibrant restaurant environment and hit the ground running, leveraging your proven skills and management expertise.

You main duties as Restaurant Supervisor will include:

• Oversee front-of-house operations to ensure smooth and efficient service
• Lead, support, and motivate the team during service to maintain high standards
• Deliver excellent guest experiences and handle queries or complaints professionally
• Maintain strong menu and allergen knowledge to support both guests and team
• Coordinate with kitchen and bar teams to ensure timely and accurate service
• Manage reservations, table flow, and seating to optimise guest experience
• Conduct pre-shift briefings and support ongoing staff training and development
• Ensure high standards of cleanliness, presentation, and health & safety compliance
• Monitor guest satisfaction and identify opportunities to improve service
• Step into service roles as needed to support the team and maintain service flow

For the Supervisor role, we offer the following benefits and opportunities:

• Attractive salary based on your skills and experience.
• Full Service Charge distribution.
• Referral scheme with a £300 bonus for a successful candidate.
• Complimentary breakfast, lunch, and dinner for all employees.
• Generous staff discount at all group s restaurants.
• 28 days of holiday for a full time employee, ensuring a balanced professional and personal life.

Other benefits include:

• Comprehensive on-the-job training to enhance your skills and knowledge.
• A friendly and positive work environment fostering respect and teamwork.
• Psychological, financial and legal support available through our Employee Assistance Programme (EAP).
• Salary paid monthly - on the last Friday of each month.
• Wagestream access, allowing you to stream up to 50% of your earnings at any time.
• Pension scheme with a 3% employer contribution.
• Opportunities for career development, regular appraisals to discuss progress and perspectives.

As our Supervisor, we hope that you will contribute to our mission of introducing exciting, diverse and playful dining concepts to the London restaurant scene. Our philosophy is to be the best, we continuously improve and never settle.