Front-of-House Supervisor: Lead Service & Guest Experience

Soraya restaurant; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Service Charge distribution

Referral bonus £300

Complimentary meals

Staff discount

28 days holiday

On-the-job training

EAP support

Wagestream access

Pension scheme

Career development

Descripción de la vacante

Soraya restaurant in London, Persian-inspired, opens mid July 2026, inviting you to join our new concept from Pachamama Group. This Supervisor role focuses on leading front-of-house operations and delivering exceptional guest experiences as the team grows with our exciting opening.

As an experienced Supervisor, you will motivate staff, coordinate with kitchen and bar, manage reservations, and ensure cleanliness and safety.

Formación

• Experience as a Supervisor in a hospitality/restaurant environment.
• Strong leadership and team-management skills.
• Excellent guest service and problem-solving abilities.

Responsabilidades

• Oversee front-of-house operations to ensure smooth service.
• Lead, support and motivate the team during service.
• Deliver excellent guest experiences and handle queries or complaints.
• Maintain strong menu and allergen knowledge to support guests and team.
• Coordinate with kitchen and bar teams to ensure timely service.
• Manage reservations, table flow and seating to optimise guest experience.
• Conduct pre-shift briefings and support ongoing staff training and development.
• Ensure high standards of cleanliness, presentation, and health & safety compliance.
• Monitor guest satisfaction and identify opportunities to improve service.
• Step into service roles as needed to support the team and maintain service flow.

Descripción del empleo

Soraya restaurant in London, Persian-inspired, opens mid July 2026, inviting you to join our new concept from Pachamama Group. This Supervisor role focuses on leading front-of-house operations and delivering exceptional guest experiences as the team grows with our exciting opening.

As an experienced Supervisor, you will motivate staff, coordinate with kitchen and bar, manage reservations, and ensure cleanliness and safety.