Supervisor

Cubitt House; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free meals

Weekly pay

28 days holiday per year

Discounts in Youngs Group pubs

Share Save Scheme

Company Pension Scheme

Job summary

Cubitt House, a collection of distinctive luxury London pubs, is seeking a Supervisory team member to ensure exceptional service and smooth daily operations. You will lead front-of-house colleagues, uphold high standards and foster a welcoming atmosphere for guests and teammates.

You will have strong leadership, excellent communication, and a hands-on, service-focused approach. This role is based in our London pubs with eligible UK work status and a competitive hourly rate.

Qualifications

• Experience in a supervisory or senior front-of-house role in hospitality.
• Strong leadership and team management skills.
• Excellent organisational and communication abilities.
• Full eligibility to work in the UK.
• Customer-focused with service excellence.

Responsibilities

• Oversee daily front-of-house operations with the management team.
• Lead, motivate, and support team members to deliver guest experiences.
• Ensure efficient service, smooth workflows and adherence to standards.
• Assist with training, coaching, and developing staff.
• Monitor stock, rota planning and service readiness.
• Ensure compliance with health, safety, licensing, and hygiene standards.
• Handle guest queries and feedback professionally.

Skills

Supervisory experience

Leadership

Customer service

Communication

Team motivation

Problem-solving

UK work eligibility

Job description

Supervisor - £16-£20 per hour OTE (including Tronc)

We’re looking for a Supervisor to join the team at our stunning Cubbit House Pub. As a Supervisor, you’ll support the management team in ensuring smooth daily operations, delivering outstanding service, and maintaining high standards across the pub. You’ll lead by example, motivating the team, and helping create a welcoming and efficient environment for both guests and colleagues.

Key Responsibilities

• Support the management team in overseeing daily front-of-house operations.
• Lead, motivate, and support team members to deliver excellent guest experiences.
• Ensure efficient service, smooth workflows, and adherence to operational standards.
• Assist with training, coaching, and developing team members.
• Monitor stock, rota planning, and service readiness to maintain quality and efficiency.
• Ensure compliance with health, safety, licensing, and hygiene standards.
• Handle guest queries, feedback, and any service issues promptly and professionally.

Skills & Experience

• Previous experience in a supervisory or senior front-of-house role in hospitality.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent organisational, communication, and problem-solving abilities.
• Friendly, approachable, and professional attitude.
• Hands-on, adaptable approach with focus on service excellence.
• Full eligibility to work in the UK.

About us

Cubitt House is a collection of eight distinctive luxury London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences.

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses.
• Free Meals
• Weekly pay
• 28 days holiday per year
• 20% discount in Youngs Group pubs and 30% discount on overnight stays
• Share Save Scheme
• Company Pension Scheme

What we look for in a Supervisor:

As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.