Supervisor

The Birdcage; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Staff discount

Training & development

Career progression

Team trips & socials

Employee Assistance Programme

Referral bonus up to £1000

Birthday day off

Cycle to work

Job summary

The Birdcage on Columbia Road is seeking a capable Supervisor to lead a busy bar and front-of-house team in a premium food and drink environment. You will guide service on shift, liaise with the kitchen, and help deliver outstanding customer experiences while promoting private hire spaces and events.

Join a vibrant, welcoming pub with a warm atmosphere. You will contribute to training, drive service standards, and support management to meet goals, with a focus on staff development and team

Qualifications

• Experience supervising a busy bar/food service team.
• Ability to train staff and maintain service standards.
• Strong communication with kitchen team.

Responsibilities

• Lead the shift and ensure service standards and safety on duty.
• Coordinate with the kitchen to deliver great customer experiences.
• Promote and manage events, private hires, and venue space.
• Support management to achieve goals and drive performance.
• Be approachable, learn new skills, and encourage ideas.

Skills

Leadership on shift

Customer service

Team training

Food & drink knowledge

Job description

We are currently looking for a talented and driven Supervisor, with experience in premium food and bar establishments to join our team.Located on the vibrant Columbia Road, The Birdcage is a pub steeped in character and charm, offering a warm and welcoming atmosphere for locals and visitors alike. With its rich history and prime location, the pub is a go-to spot for those seeking great food, exceptional drinks, and good company.

Do you love being the face of a busy pub, working with and guiding the bar team to deliver service excellence? Can you skilfully liaise with a strong kitchen team to deliver a great customer experience?

What's it all about:

• Able to demonstrate a clear knowledge of our products through genuine recommendations and by ensuring our food and drink product presentation is always of an outstanding quality
• Able to take responsibility for your team on shift to ensure service standards and safety/ security expectations are all met to the highest of standards
• Passionate about training our team to ensure they have the knowledge needed to provide an unforgettable experience
• Able to deal with customer queries quickly and professionally
• Always willing to learn new skills and explore opportunities, be approachable and encourage ideas
• Able to support the Management team to deliver set goals
• Able to promote and market the venue, private hire spaces and events as appropriate to our customers

What's in it for me:

• Competitive rate per hour + tronc
• Be part of a brand new opening
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get30% discountacross all our pubs, bars and restaurants
• Team trips, regular incentives and socials – a fun, family atmosphere
• Employee Assistance Programme (EAP) to support you across those tough times
• Good people know good people - an awesome referral scheme where you canearn up to £1000per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme
• Get out and about, you automatically get30% discountacross all our pubs, bars and restaurants
• End-of-Year Annual Staff Party & Prize draws!

Interested in hearing more?

Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!