Supervisor

Never For Ever; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive package

Referral bonus

Profit sharing

Extra paid holiday

WageStream access

Hospitality Rewards

Food & drinks discount

Wine at cost

Cycle to Work

Nursery benefits

Training & development

Supplier visits

Parties

Birthday tab

Charity opportunities

Inclusive culture

Job summary

Urban Leisure Group (ULG) is seeking a warm, confident Supervisor to join our London venues. You’ll work closely with managers and the venue team to ensure smooth service and memorable guest experiences for every visitor.

We value kindness, quality and inclusivity, with a culture that supports personal growth and collaboration across our eight venues.

Qualifications

• Warm, confident and experienced supervisor
• Ability to deliver memorable guest experiences

Responsibilities

• Lead venue team to deliver smooth services
• Work with managers to ensure guest satisfaction
• Support recruitment and training of staff

Skills

Hospitality experience

Customer service

Team leadership

Communication skills

Job description

ULG is a collective of 8venues across London, each with its own unique personality. We are a young, diverse group, dedicated to creating great neighbourhood spaces and supporting our people, our community, and our world. We offer a great place to work with opportunities for all to grow in a culture based on kindness, quality, simplicity, and loving what you do.

We are looking for a warm, confident and experienced Supervisor to join the team. You'll work closely with your managers and venue team to deliver smooth, enjoyable services and be committed to ensuring that our everyone who comes through the door has a memorable, joyful experience.

What you can look forward to when you join ULG:

• A competitivepackage made up of base rate & service charge
• Team Member referral bonus of up to £1000
• Profit sharing bonus scheme
• An extra day of paid holiday for each consecutive year of service
• Pre payday access to your wages through WageStream
• Membership of Hospitality Rewards with access to hundreds of perks and discounts, along with wellbeing support & GP access
• 35% off food and drink in ULG venues for you and up to 2 guests
• Cost price wine through our fabulous suppliers
• Cycle to Work Scheme
• Workplace Nursery Benefits Scheme
• Personalised training at every stage of your career
• Supplier visits and masterclasses - think breweries, wineries, butchery & farms
• Summer & Christmas parties every year
• A £75 ULG tab on your birthday for you and a guest (for use within 2 weeks of your birthday)
• Charity opportunities
• Come as you are - be part of a creative, diverse, and inclusive culture

Get in touch if you're ready for a new challenge, we can't wait to meet you!

Learn more about our venues and people by following us at https://www.instagram.com/urban_leisure_group/

Diversity & Inclusion

ULG is committed to being inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and disability. We work hard to create an environment where everyone, from any background, can be happy, comfortable and successful at work.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with the Head of People & Culture, Prue Stamp at [e-mail].