Supervisor

White Cross; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Career pathway

Free meals

Weekly pay

28 days holiday

Discount at Young's Pubs

Discount on overnight stays

Share Save Scheme

Company Pension

Job summary

White Cross in Richmond, a renowned riverside pub, seeks a motivated Supervisor to lead a high-volume team in premium hospitality.

You will train staff, ensure exceptional customer service, and help run a pub that embraces tradition and seasonal British cuisine.

This role offers development through our career pathway, apprenticeships, generous holidays, and staff discounts.

Qualifications

• Must have experience in customer-facing roles.
• Ability to lead and motivate a team in a busy environment.
• Proactive approach to team development and service excellence.

Responsibilities

• Lead and manage front-of-house teams to deliver high-volume service.
• Train and mentor staff to maintain exceptional customer experiences.

Skills

Customer service

Team leadership

Proactive approach

Job description

Supervisor

The world famous White Cross (a.k.a. The Pub that Floods) is the only traditional pub on the Richmond riverfront, and has long been a part of every day life for Richmond locals. Situated on a beautiful stretch of the Thames, there is no better place to be for a relaxing pint by the fire on a cold winter's day, or soaking up the sun with a spritz in hand in the summer - not to mention breathtaking views to enjoy throughout the year. Our menu is simple yet classic, as we aim to showcase the best of premium seasonal British cuisine to the whole world who come and visit us.

It is also one of the only remaining pubs where you can, quite literally, be flooded in! The Thames in Richmond is tidal, which means several days a month the tide is high enough to come into the garden. If it is exceptionally high, then enjoy the feeling of being marooned in a pub with a pint of beer or a glass of wine as nature won't allow you to leave (not a bad excuse we think!)

Our team are the bedrock of the pub, who understand that we represent all that is best about British pub life; joining us means having the honour and privilege of helping run one of the most unique and famous pubs in the UK, whilst having heaps loads of fun to boot!

What We Offer Our Supervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
  
• Weekly pay
  
• 28 days holiday per year; birthday and anniversaries off
  
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
  
• Company Pension Scheme
  

What we look for in a Supervisor:

We are looking for a motivated & experienced Supervisor to join and lead our team in our high volume and high profile pub - someone who may be after a new challenge and who is keen to develop their career in premium hospitality.

As the successful Supervisor you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers.

You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us. And above all, we would like someone who lives and breathes pubs, with an eternal smile on their face!