Supervisor

Waterfront; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Access to Career Pathway

Apprenticeships and training

Free meals

Weekly pay

28 days holiday per year

20% discount in all Young's Pubs

30% discount on overnight stays in our

Share Save Scheme

Company Pension Scheme

Job summary

Waterfront is a gastropub, restaurant & bar located by the Thames in Wandsworth, London. We are seeking a hands-on Supervisor to lead shifts, deliver exceptional service and mentor the front-of-house team to ensure guests enjoy every visit.

You will be a trusted key holder, manage service flow and uphold high standards during busy periods. We offer ongoing development and a clear career path within our hospitality operations.

Qualifications

• Passion to deliver exceptional customer service and build rapport with guests.
• Ability to train and develop team members to maintain high standards.
• Experience as a key holder and leading shifts safely and effectively.

Responsibilities

• Lead shift as supervisor, ensuring smooth service and guest satisfaction.
• Train and mentor front-of-house staff to uphold standards.
• Act as a responsible key holder and coordinate shift operations.

Skills

Customer service

Team leadership

Hospitality

Job description

Supervisor

Located next to Wandsworth Bridge, The Waterfront is a gastropub, restaurant & bar with an envious pub garden overlooking the Thames. Minutes away from Wandsworth Town Station and Wandsworth Common, the Waterfront is the best spot for after-work drinks and celebrations with friends. Our food menus burst with flavour, bringing you joy with every bite. Our food concept is to deliver key classics exceptionally well and produce high-quality dishes that every single one of our guests truly indulges in.

What We Offer OurSupervisors:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
  
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
  
• Company Pension Scheme

What we look for in aSupervisor:

As the successful Supervisor you will have a passion to deliverexceptional customer service every time and be able to buildrapport with our customers and our team to continuethe success of our pub. You will be passionate about training our team toensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shiftssafely and effectively. You will also be someone who is committed to theircareer in hospitality and we can offer ongoingdevelopment to support you as you grow and succeed with us.