Supervisor

Marston Holdings Limited; Gloucester; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

20 annual leave days plus bank/public/

Pension Scheme

Discounts on retail shopping, travel &

Health and wellbeing

Job summary

Marston Holdings Limited, through NSL, is seeking a Supervisor to lead a team of Civil Enforcement Officers and to carry out duties including patrolling public car parks and streets, briefing the team daily and handling escalated queries from the public. You will also perform Civil Enforcement Officer duties as part of the role.

The position requires strong communication, a customer-focused mindset, the ability to work outdoors, and prior supervisory experience; proficiency with Microsoft Office

Qualifications

• Previous experience in a supervisory or management role.
• Excellent communication skills.
• A self-motivated and customer-focused approach.
• A willingness to work outdoors.
• Ability to work shifts.
• Ability to work on your own initiative.
• Experience working with Microsoft Office.

Responsibilities

• Leading a team of Civil Enforcement Officers.
• Carrying out daily team briefings.
• Dealing with escalated queries from colleagues and the public.
• Tracking and monitoring KPIs.
• Patrolling public car parks and streets as part of the Civil Enforcement Officer duties.
• Advising members of the public and issuing tickets to incorrectly parked vehicles.

Skills

Supervisory experience

Communication skills

Customer-focused

Willingness to work outdoors

Shift work

Initiative

Tools

Microsoft Office

Job description

Supervisor

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions from design and implementation to management and recovery.

Introduction into the position

Here at NSL, part of Marston Holdings Ltd., we are not just the "parking people"; we are so much more than that. Our highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We are looking for a Supervisor to join our fantastic team.

As a Supervisor, you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from colleagues and members of the public, and track KPIs. Alongside these responsibilities, you will also carry out the duties of a Civil Enforcement Officer, including patrolling public car parks and streets, advising members of the public and issuing tickets to incorrectly parked vehicles.

You will be the eyes and ears of the local community while supporting your team to continue the essential work carried out by Civil Enforcement Officers within the community.

What you will be doing:

• Leading a team of Civil Enforcement Officers.
• Carrying out daily team briefings.
• Dealing with escalated queries from colleagues and members of the public.
• Tracking and monitoring KPIs.
• Patrolling public car parks and streets as part of the Civil Enforcement Officer duties.
• Advising members of the public and issuing tickets to incorrectly parked vehicles.

What we are looking for:

• Previous experience in a supervisory or management role.
• Excellent communication skills.
• A self-motivated and customer-focused approach.
• A willingness to work outdoors.
• Ability to work shifts.
• Ability to work on your own initiative.
• Experience working with Microsoft Office.

What you will get in return:

• 20 annual leave days plus bank holidays.
• Colleague benefits designed to suit you, from discounts on retail shopping, travel and socialising to health and wellbeing.
• Enhanced Maternity and Paternity package, subject to eligibility criteria.
• Pension Scheme.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

INDT