Supervisor

The Walcot Group Limited; Frome; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discount at venues

Clear progression

Leadership training

Supportive culture

Job summary

The Walcot Group is seeking a Front of House Supervisor to lead and motivate on the floor across our venues in Bath and the Southwest. You’ll set the tone for service, manage shifts, and ensure guest experiences meet our high standards.

You’ll resolve issues, support team development, mentor on wine notes and ordering sequences, and collaborate with management to keep operations running smoothly. This role suits a proactive leader who thrives in busy hospitality environments.

Qualifications

• Leadership experience in front-of-house hospitality.
• Ability to supervise or step up during shifts.
• Focus on guest flow, timing, and service quality.
• Excellent communication with guests and staff.
• Flexible to work across venues within the group.

Responsibilities

• Set and maintain high service standards on the floor.
• Keep shifts running smoothly as FOH supervisor.
• Bridge between management and floor teams.
• Mentor newer staff on wine notes and order sequence.
• Lead line-ups and improve floor flow during peak times.

Skills

Leadership experience

Service mindset

Cool under pressure

Strong communication

Flexibility

Job description

About The Walcot Group

The Walcot Group is a dynamic and growing collection of hospitality and food businesses based in Bath and the Southwest. Our venues include:

• Walcot House – Bath
• Little Walcot – Frome
• Solina – Bath (with a new Bristol location opening soon)
• Green Street Butchers – Bath
• Mother & Wild – Corsham
• The White Hart – Opening soon in Bath

We pride ourselves on creating thoughtful, community-driven experiences across restaurants, pubs, bars, and retail. From artisan pasta and modern British dining to small-batch butchery, we’re building something special—ambitious, independent, and full of personality.

We’re hiring: Front of House Supervisor

We’re looking for a sharp, warm, and proactive leader to help set the tone on the floor.

At The Walcot Group, our venues range from bustling neighborhood joints to vibrant late-night spots. As a Front of House Supervisor, you’ll be the bridge between our management team and the floor, keeping shifts running smoothly, maintaining our high service standards, and making sure both our guests and our team are looked after.

You might be leading line-ups before a busy lunch service, troubleshooting floor flow during a peak Friday night, or mentoring newer team members on wine notes and order sequence. Whatever the shift brings, you bring the calm, the focus, and the energy.

What we’re after:

• Leadership experience: Solid background in front-of-house hospitality with experience supervising or stepping up during shifts.
• Service mindset: A genuine passion for hospitality, with an eye for flow, timing, and the tiny details that elevate an experience.
• Cool under pressure: The ability to keep your team calm, organized, and motivated when the room is full.
• Strong communication: Clear, constructive, and friendly approach to managing both guest relations and floor dynamics.
• Flexibility: Happy to work across or adapt to different venues within the group.

What’s in it for you:

• 25% discount across all Walcot Group venues
• Clear pathways for progression into assistant management and beyond
• Ongoing leadership training and product development
• A supportive, ambitious group culture with no corporate red tape

We don't do stiff scripts or rigid formality. We’re about confident, authentic, and attentive hospitality.